About the Course
Organizations want proof in IT asset and configuration management, not assumptions. They need a current asset register, a reliable CMDB, an auditable change record, an ownership model, and a defensible reconciliation process that supports service continuity and software compliance under ITIL 4-aligned governance.
This course turns scattered operational knowledge into a structured system you can apply to real estate data, CI classification, discovery results, and change records. You will practice building a configuration baseline, mapping relationships in a CMDB, reconciling discovery data against inventory, and drafting escalation rules for exceptions. You will be introduced to supporting concepts such as service mapping, license governance, and automation for discovery and reconciliation at an operational level, while hands-on work focuses on the artifacts you actually manage: an asset register, configuration model, risk-based prioritization matrix, and reporting pack. This course teaches you how to manage IT asset and configuration management through practical exercises so you can improve record accuracy, support audit readiness, and communicate decisions clearly to operations and leadership.
IT environments rarely offer clean data, unlimited time, or one perfect tool. This course is built for professionals working with partial discovery coverage, shadow IT, distributed endpoints, hybrid infrastructure, and competing priorities between security, service management, procurement, and finance. It is designed to help you deliver better control under real operational constraints.
Target Audience
This course is built for professionals who manage IT assets, configuration records, and service data in live operational environments. It speaks directly to the roles that maintain inventories, resolve record conflicts, prepare audit evidence, and support change control across hardware, software, and cloud-managed assets.
- IT Asset Manager responsible for inventory accuracy and lifecycle control
- Configuration Manager maintaining CI relationships and baseline integrity
- Software Asset Analyst tracking licenses, entitlement records, and usage gaps
- IT Operations Manager overseeing discovery, reconciliation, and reporting discipline
- Service Desk Lead resolving asset ownership and CMDB exceptions
- Infrastructure Coordinator aligning server, network, and endpoint records
- Change Manager protecting configuration data during approved changes
- IT Governance Analyst preparing evidence for internal control reviews
- Endpoint Management Specialist standardizing device records and build states
- Procurement Specialist linking purchase records, warranties, and asset onboarding
Course Objectives
This course equips you to design, execute, and measure IT asset and configuration management initiatives that improve inventory accuracy, support audit readiness, and strengthen operational control.
- Assess current IT asset and CMDB data quality using a configuration audit checklist and discovery reconciliation report.
- Apply ITIL 4 practices to classify configuration items, ownership, and change relationships across the estate.
- Build an asset register structure that captures lifecycle, warranty, location, and support status fields.
- Construct a CI relationship map that connects services, infrastructure components, and critical dependencies.
- Evaluate inventory exceptions against baseline records, change tickets, and software entitlement data.
- Navigate audit, procurement, and service management requirements for software and hardware traceability.
- Implement KPI tracking for record accuracy, reconciliation cycle time, and unauthorized change rates.
- Synthesize findings into an improvement plan, executive summary, and reporting pack for leadership.
Requirements & Prerequisites
Prerequisites required: working knowledge of IT operations, incident or change processes, and basic familiarity with asset inventories or CMDB concepts. You do not need coding skills to complete the course, but you should be comfortable reviewing spreadsheet-based records, service management reports, and configuration data exported from discovery tools. Experience with ITIL 4 service management, software licensing basics, or endpoint administration will help, especially when working through configuration baselines, reconciliation exercises, and reporting templates. Advanced implementation topics such as automation scripts and discovery workflow design are covered at an operational level, not as engineering training.
Professional and Organizational Impact
When you lead IT asset and configuration management with credible data and practical strategies, you become a trusted driver of operational control and service reliability.
- Build stronger command of CMDB design, reconciliation, and data governance.
- Gain confidence using discovery reports, asset registers, and change records.
- Strengthen your ability to prioritize configuration risks and exceptions.
- Enhance your reporting for audits, renewals, and service reviews.
- Develop practical fluency in ITIL 4-aligned control points.
- Position yourself as a reliable partner to security and procurement teams.
- Expand your credibility in hybrid infrastructure and endpoint governance.
- Support your progression toward ITAM, SAM, or configuration leadership roles.
Organizations that embed IT asset and configuration management into daily service operations reduce costs, mitigate risks, and build lasting competitive advantage.
- Reduce software overspend through better inventory and entitlement alignment.
- Lower incident impact by improving CI visibility and dependency tracing.
- Improve audit readiness with traceable asset and configuration evidence.
- Cut rework caused by duplicate, stale, or missing records.
- Strengthen security control through accurate device and software visibility.
- Improve procurement decisions with lifecycle and warranty data.
- Support faster change impact analysis across critical infrastructure.
- Increase reporting confidence for leadership, finance, and compliance teams.
Training Methodology
This is a practical, outcome-driven course designed to turn IT asset and configuration management aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on calculation of inventory accuracy and reconciliation variance using CMDB export data.
- Scenario simulation for a failed discovery run during a major change window.
- Assessment exercise using an ITIL-aligned configuration audit checklist and baseline review.
- Stakeholder mapping of procurement, security, service desk, and operations reporting lines.
- Case study analysis from banking, healthcare, manufacturing, and higher education estates.
- Group workshop to create a CMDB improvement plan under time and data constraints.
- Reflection exercise comparing current controls against discovery, reconciliation, and audit benchmarks.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the IT Asset and Configuration Management Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Effective Learning & Skill Development
- Build expertise with structured, outcome-driven learning.
- Equip individuals and teams with skills that grow with industry needs.
- Reinforce learning through real-world scenarios, case studies and practical exercises.
Career Growth & Professional Advancement
- Apply what you learn with a proven methodology that ensures lasting impact.
- Develop immediately usable skills that translate directly into workplace success.
- Gain the expertise needed for career advancement and leadership roles.
Training Optimization & Learning Excellence
- Tailor training to industry-specific challenges and organizational goals.
- Use data-driven insights and automation to enhance training effectiveness.
- Evaluate progress and ensure long-term learning success.
Industry Tools and Platforms Featured in this Training
The platforms and vendors Australia teams are running today — taught against real configurations, not generic vendor demos.
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ServiceNow IT Service Management ServiceNowUsed to track configuration items, change records, and service dependencies in a controlled workflow.
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Microsoft Intune MicrosoftUsed to manage endpoint inventories, device compliance, and configuration baselines across managed devices.
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Microsoft Defender for Endpoint MicrosoftUsed to enrich asset records with device posture and security telemetry that supports configuration control.
