Conflict Management Online Course
Join our virtual, live instructor-led session and master Conflict Management Training from anywhere in the world.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
Workplace Conflict Foundations
Conflict Styles and Self-Awareness
Emotional Intelligence in Conflict
Communication for Resolution
Interest-Based Negotiation
Difficult Conversations and Mediation
Team Conflict and Reporting
Market-specific guidance for Canada
A country-aware view of the pressures, proof points, and practical tools that shape how this course applies locally.
Tools and platforms relevant to this field
3Field-relevant examples that may be featured in training where they support the confirmed scope. Exact coverage depends on participant needs and delivery format.
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Case IQ Case IQ (formerly i-Sight)An Ottawa-based platform used by Canadian HR and compliance teams to track, manage, and investigate workplace conflict and harassment reports.
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Resolver Resolver Inc.A Toronto-based incident management software used by large Canadian enterprises to document and mitigate workplace security and interpersonal risks.
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HRdownloads HRdownloadsProvides Canadian-specific policy templates and training modules for conflict resolution that align with provincial and federal labor laws.
Real-World Case Studies from Canada
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Public Service Alliance of Canada (PSAC) 2023 Strike Resolution 2023Treasury Board of Canada Secretariat
Following a massive strike involving over 120,000 federal public servants, the parties engaged in intensive mediation to resolve conflicts regarding remote work language and wage increases.
The resolution introduced a new framework for managing remote work requests on an individual basis, moving from a rigid policy to a conflict-resolution-based management approach.
View source -
RCMP Workplace Harassment Settlement (Merlo Davidson) 2017Royal Canadian Mounted Police (RCMP)
A landmark class-action lawsuit regarding systemic workplace harassment led to the implementation of an Independent Claims Process and a revamped internal conflict resolution mechanism.
The RCMP established the Independent Centre for Harassment Resolution (ICHR) to provide a centralized, neutral process for resolving workplace conflicts outside the chain of command.
View source
Where this course runs
Conflict Management Training is delivered in the cities below — pick the one that fits your schedule.
