About the Course
Organizations today face a significant execution gap where the value promised during the sourcing phase often erodes during the operational phase. To close this gap, you must demonstrate five core domain-specific capabilities: designing objective Key Performance Indicators (KPIs), implementing automated data capture workflows, conducting rigorous supplier audits, managing multi-tier supply chain risks, and facilitating collaborative performance reviews. This course moves beyond theoretical procurement concepts to provide a practitioner-grounded system for end-to-end supplier oversight. You will learn to apply the Balanced Scorecard framework to vendor management, ensuring that quality, cost, delivery, and innovation are measured with equal precision. The curriculum distinguishes between conceptual exposure to global sourcing trends and hands-on implementation of performance dashboards that track real-time vendor health.
During this five-day intensive program, you will gain eight specific capabilities, including the ability to calculate Total Cost of Ownership (TCO), draft enforceable Service Level Agreements (SLAs), and build Supplier Corrective Action Request (SCAR) workflows. You will be introduced to the latest AI-powered spend analysis tools while spending significant time practicing the manual validation techniques required for high-stakes audits. This course is specifically designed for professionals operating under tight budget constraints and increasing regulatory burdens who must deliver measurable improvements in vendor reliability. By shifting from a reactive troubleshooting mindset to a proactive performance-partnership model, you will position yourself as a strategic asset capable of protecting the organization from third-party failures and cost overruns.
Target Audience
This program is essential for professionals who manage external partnerships and are responsible for the integrity of the corporate supply chain.
This course is designed for:
- Strategic Sourcing Managers responsible for high-value contract lifecycle management
- Supplier Quality Engineers focused on technical compliance and defect reduction
- Procurement Operations Specialists managing daily vendor data and transactional accuracy
- Vendor Risk Analysts evaluating third-party financial and operational stability
- Supply Chain Directors setting the long-term strategy for global logistics partners
- Category Managers overseeing specific commodity groups and market-based performance
- Contract Administrators ensuring adherence to Service Level Agreements and commercial terms
- ESG Compliance Officers monitoring supplier adherence to sustainability and ethical standards
- Internal Auditors reviewing procurement processes and vendor selection transparency
- Operations Leads who rely on external suppliers for critical manufacturing inputs
Course Objectives
The curriculum focuses on the practical application of measurement science to the procurement function to ensure every vendor adds measurable value.
By the end of this course, you'll be able to:
- Assess current vendor maturity using the Kraljic Matrix to prioritize measurement efforts
- Apply the SCOR® model metrics to standardize performance reporting across global regions
- Design a multi-dimensional Supplier Scorecard incorporating quality, delivery, and innovation metrics
- Construct enforceable Service Level Agreements that link performance outcomes to commercial incentives
- Evaluate supplier financial health and operational resilience using standardized risk assessment tools
- Navigate complex stakeholder requirements to align vendor KPIs with internal business objectives
- Implement automated data collection workflows to reduce manual reporting errors in procurement
- Synthesize performance data into executive-level dashboards that drive strategic sourcing decisions
Requirements & Prerequisites
Participants should have a foundational understanding of procurement processes and at least one year of experience in a supply chain, sourcing, or vendor management role. No prior experience with advanced statistical software is required, but a working knowledge of Microsoft Excel for data manipulation is highly recommended.
Local Application and Business Return in Costa Rica
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn supplier performance measurement aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on calculation of Supplier Performance Index (SPI) using real-world procurement datasets
- Scenario simulation requiring vendor tiering decisions under sudden market supply constraints
- Audit diagnostic exercise using a customized ISO 9001:2015 Clause 8.4 compliance checklist
- Stakeholder mapping workshop to align vendor KPIs with cross-functional department goals
- Case study analysis of performance failures in the automotive, pharmaceutical, and technology sectors
- Group workshop producing a functional Supplier Scorecard template for immediate workplace application
- Reflection exercise benchmarking current organizational practices against the SCOR® model standards
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Supplier Performance Measurement and Evaluation Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Skills Relevance
- Master cutting-edge techniques to boost supplier performance and drive business growth.
- Learn directly applicable strategies for evaluating supplier contributions effectively.
- Acquire skills to enhance supply chain efficiency and reduce operational risks.
Expert Delivery
- Delivered by industry leaders with decades of procurement and supply chain expertise.
- Interactive sessions ensure you can apply key concepts to real-world business challenges.
- Gain exclusive insights from case studies developed by top supply chain professionals.
Career Advancement
- Secure a competitive edge in procurement with advanced supplier evaluation skills.
- Enhance your professional profile with a certification in supplier performance management.
- Position yourself as a key stakeholder in strategic procurement decisions.
Tools and platforms relevant to this field
Examples Costa Rica teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
-
SICOP (Sistema Integrado de Compras Públicas) Ministerio de Hacienda / Radiográfica Costarricense (RACSA)Mandatory platform for all public sector procurement and supplier performance tracking in Costa Rica.
-
Softland ERP Grupo SoftlandThe most widely used regional ERP system by Costa Rican SMEs for managing procurement, inventory, and vendor payments.
-
SAP S/4HANA SAP SEStandard for large multinationals in the Life Sciences and Advanced Manufacturing sectors (Free Trade Zones) to manage global supplier KPIs.
-
VUCE (Ventanilla Única de Comercio Exterior) PROCOMEREssential for evaluating the logistics performance of international suppliers and managing import/export compliance.
Real-World Case Studies from Costa Rica
Real organisations putting these methods into practice — what they did, what changed, and the measurable outcome. No hypothetical scenarios.
-
Intel Costa Rica Supplier Development Program (Costa Rica Provee) 2010Intel Corporation
Intel established a structured supplier development and evaluation framework to integrate local Costa Rican SMEs into its high-tech global supply chain. The program utilized rigorous performance audits, quality benchmarks, and technical certifications to move local vendors from basic services to advanced manufacturing support.
Successfully integrated over 460 local suppliers, with local purchases reaching approximately $150 million annually and significantly raising the technical standards of the national industrial base.
View source
