Leadership, People, and Organizational Management Ghana

Conflict Management Training Course

Workplace conflict rarely starts with a dramatic incident. It usually builds through unclear roles, strained communication, competing priorities, and unresolved friction that then affects retention, delivery quality, and manager credibility. Conflict management training is a practical learning programme focused on identifying conflict triggers, applying structured resolution methods, and handling difficult conversations with consistency. It enables professionals to assess conflict dynamics, de-escalate tense interactions, and document resolution steps using tools such as the Thomas-Kilmann conflict handling styles and interest-based negotiation.

As AI-assisted collaboration, hybrid work, and faster decision cycles increase pressure on teams, leaders and practitioners need repeatable ways to manage disagreement before it disrupts performance. This course is designed for team leaders, HR professionals, supervisors, project managers, and employee relations specialists who need to resolve workplace tension through clear communication, emotional control, and fair process. You will leave with practical outputs such as a conflict map, a resolution plan, and a conversation action sheet that you can apply immediately to real workplace situations, giving you a stronger, more credible approach to conflict management training.

Duration
5 Days
Duration
Certificate
Certificate
Included
Delivery
Instructor-Led
Delivery
Level
Foundation To Intermediate
Level
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Training Options

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Live Online Training

Join from anywhere with interactive virtual sessions

Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850

Classroom Training

In-person sessions at premier locations

Nairobi Kenya
Mon - Fri
5 Days
USD 1,600
Kigali Rwanda
Mon - Fri
5 Days
USD 1,900
Dubai United Arab Emirates (UAE)
Mon - Fri
5 Days
USD 4,100
Zanzibar Tanzania
Mon - Fri
5 Days
USD 2,400
Customized Content
Team Training
Flexible Dates

In-person training at our premier venues — pick a city and date that works for you.

Location Duration Fee Language
Nairobi, Kenya Mon - Fri (5 Days) USD 1,600 English See dates & reserve →
Kigali, Rwanda Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Dubai, United Arab Emirates (UAE) Mon - Fri (5 Days) USD 4,100 English See dates & reserve →
Zanzibar, Tanzania Mon - Fri (5 Days) USD 2,400 English See dates & reserve →
Addis Ababa, Ethiopia Mon - Fri (5 Days) USD 2,400 English See dates & reserve →
Abuja, Nigeria Mon - Fri (5 Days) USD 2,800 English See dates & reserve →
Mombasa, Kenya Mon - Fri (5 Days) USD 1,700 English See dates & reserve →
Cape Town, South Africa Mon - Fri (5 Days) USD 3,900 English See dates & reserve →
Johannesburg, South Africa Mon - Fri (5 Days) USD 3,500 English See dates & reserve →
Kampala, Uganda Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Pretoria, South Africa Mon - Fri (5 Days) USD 3,300 English See dates & reserve →
Lagos, Nigeria Mon - Fri (5 Days) USD 2,500 English See dates & reserve →
Arusha, Tanzania Mon - Fri (5 Days) USD 2,000 English See dates & reserve →
Dar es Salaam, Tanzania Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Nakuru, Kenya Mon - Fri (5 Days) USD 1,600 English See dates & reserve →
Naivasha, Kenya Mon - Fri (5 Days) USD 1,700 English See dates & reserve →
Kisumu, Kenya Mon - Fri (5 Days) USD 1,600 English See dates & reserve →
Cairo, Egypt Mon - Fri (5 Days) USD 4,500 English See dates & reserve →
Accra, Ghana Mon - Fri (5 Days) USD 3,800 English See dates & reserve →

Live, instructor-led sessions you can join from anywhere — pick the next start date below.

Code Start Date End Date Duration Fee
CMT-21 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
CMT-21 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →

Our instructor comes to your office — same curriculum and accredited certificate, with case studies built around the work your team actually does.

Team Training

Train your entire team together in a familiar environment for better collaboration

Fully Customized

Content tailored to your industry, tools, and specific business challenges

Cost Effective

Save on travel & accommodation costs when training multiple employees

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Choose dates that work best for your team's availability and projects

How It Works
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Tell us about your team size, preferred dates, and training goals

2
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3
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About the Course

Organizations do not need more vague advice on staying calm. They need conflict management training that helps you demonstrate conflict diagnosis, escalation control, neutral facilitation, interest mapping, and follow-through using a recognizable framework such as the Thomas-Kilmann model. In practice, you must show that you can identify the type of conflict, separate positions from interests, and document a resolution path that managers can act on.

This course turns scattered experience into a structured conflict management training system. You will practice conflict-style assessment, emotional self-regulation, active listening, reframing, interest-based negotiation, and difficult-conversation planning. You will also be introduced to psychological safety, cross-cultural conflict awareness, and team reset techniques at an operational level, while hands-on work focuses on conversation scripts, conflict logs, and resolution plans. What you will learn: how to diagnose conflict using the Thomas-Kilmann conflict handling styles, how to prepare for difficult conversations, and how to produce a practical conflict action plan that supports follow-up and accountability.

Many teams face workload pressure, role ambiguity, hybrid communication gaps, and competing stakeholder demands, which means conflict management training must work under real constraints rather than ideal conditions. This programme is designed for professionals who need to act with judgment when time is limited, relationships matter, and unresolved tension has operational consequences.


Target Audience

This conflict management training is designed for professionals who handle tension, disagreement, and difficult conversations in real workplace settings. It is suitable for people who need practical tools for resolving disputes, improving team relationships, and documenting outcomes that can be followed up by managers or HR.

  • Team Leaders managing day-to-day disagreement and performance tension
  • Supervisors handling repeated conflict between direct reports
  • HR Officers supporting employee relations and grievance escalation
  • Employee Relations Specialists documenting conflict cases and interventions
  • Project Managers resolving cross-functional delivery disputes
  • Operations Managers addressing process conflict and role overlap
  • Line Managers conducting difficult conversations and follow-up actions
  • Learning and Development Specialists supporting conflict capability building
  • Department Heads balancing authority, fairness, and team cohesion
  • Internal Mediators facilitating neutral resolution conversations

Course Objectives

This conflict management training equips you to diagnose, de-escalate, and resolve workplace disputes with practical methods that improve team stability, communication quality, and follow-up accountability.

  • Assess conflict type and trigger patterns using the Thomas-Kilmann conflict handling styles.
  • Apply interest-based negotiation to a workplace dispute with competing priorities and limited time.
  • Design a conflict map that separates positions, interests, and escalation points.
  • Build a difficult-conversation plan with ground rules, opening statements, and follow-up actions.
  • Evaluate a resolution approach against psychological safety and team cohesion indicators.
  • Navigate cross-functional conflict and employee relations concerns using neutral communication techniques.
  • Implement a simple conflict log and action tracker for recurring workplace tension.
  • Synthesize findings into a conflict resolution summary for managers or HR review.

Requirements & Prerequisites

No formal qualification is required. A working understanding of team dynamics, workplace communication, or people management is helpful. You do not need coding or software skills, but you should be ready to work through case scenarios, complete self-assessments, and draft practical workplace documents such as a conflict map, a resolution plan, and a difficult-conversation guide.


Local Application and Business Return

How participants can apply the training in local operating conditions, and the return their organisation can plan for.

How participants apply this

Participants apply these skills by navigating the specific requirements of the Labour Act, 2003 (Act 651), particularly in establishing internal grievance handling procedures. In Ghana, this often involves managing relationships within a 'Standing Negotiating Committee' (SNC) and ensuring that Collective Bargaining Agreements (CBAs) are interpreted consistently to avoid 'unfair labour practice' citations. Leaders use conflict mapping to address friction between unionised and non-unionised staff, especially during annual salary reviews or restructuring exercises common in the mining and financial sectors.

Expected ROI

Organisations can expect a significant reduction in the frequency of cases referred to the National Labour Commission (NLC), which often result in costly legal fees and potential fines. Improved conflict management leads to faster resolution of internal grievances, preventing the 'sine die' court adjournments that disrupt productivity. Within 12 months, firms typically see enhanced 'industrial peace,' which is a key metric for attracting foreign direct investment in Ghana's competitive dominant sectors.

Training Methodology

This is a practical, outcome-driven conflict management training programme designed to turn conflict awareness into measurable action and credible reporting.

Methodology includes:

  • Calculate a conflict-style profile using the Thomas-Kilmann instrument and a case dataset.
  • Simulate a high-stakes manager-employee dispute with time pressure and emotional escalation.
  • Assess a workplace conflict case using a structured resolution checklist and escalation matrix.
  • Map stakeholder roles in an employee relations issue, including manager, HR, and employee.
  • Analyze case patterns from healthcare, manufacturing, professional services, and public-sector teams.
  • Develop a conflict resolution plan and follow-up tracker in a guided workshop.
  • Reflect on personal conflict triggers using evidence from self-assessment results and benchmarks.

Upcoming Sessions

Next available dates worldwide

Virtual

(Zoom) Training
USD 850
13th Jul-17th Jul 2026

Nairobi

Kenya
USD 1,500
22nd Jun-26th Jun 2026

Kigali

Rwanda
USD 1,850
20th Jul-24th Jul 2026

Dubai

United Arab Emirates (UAE)
USD 3,900
29th Jun-3rd Jul 2026

Zanzibar

Tanzania
USD 2,100
29th Jun-3rd Jul 2026

Abuja

Nigeria
USD 2,800
13th Jul-17th Jul 2026

Mombasa

Kenya
USD 1,600
13th Jul-17th Jul 2026

Cape Town

South Africa
USD 3,500
29th Jun-3rd Jul 2026

Johannesburg

South Africa
USD 3,100
6th Jul-10th Jul 2026

Pretoria

South Africa
USD 3,000
22nd Jun-26th Jun 2026

Kampala

Uganda
USD 1,800
29th Jun-3rd Jul 2026

Lagos

Nigeria
USD 2,500
22nd Jun-26th Jun 2026

Arusha

Tanzania
USD 2,000
6th Jul-10th Jul 2026

Certification

Recognized credentials that advance your career

Participants who complete the Conflict Management Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.

NITA Accredited

Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.

CPD Certified

Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.

Why this course earns its place on your CV

Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.

Skills Relevance

  • Master conflict resolution techniques applicable across all professional settings.
  • Transform challenges into opportunities with actionable, evidence-based strategies.
  • Equip yourself with top-tier negotiation skills to elevate your career trajectory.

Expert Delivery

  • Learn directly from seasoned conflict resolution experts with real-world experience.
  • Interactive training modules designed by thought leaders in human resources and psychology.
  • Exclusive access to expertly curated case studies and role-play exercises.

Career Advancement

  • Boost your employability and potential for promotion with certified conflict management skills.
  • Empower yourself to lead with confidence in high-stakes environments.
  • Gain a competitive edge in the job market with a specialized skill set in conflict resolution.

Tools and platforms relevant to this field

Examples Ghana teams may encounter, and that may be featured in training where they support the confirmed course scope.

3

These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.

  • Persol HR Persol Systems Limited
    A leading Ghanaian-developed HRIS used to manage employee relations, grievance tracking, and compliance with the Labour Act 2003.
  • Thomas-Kilmann Conflict Mode Instrument (TKI) The Myers-Briggs Company
    Widely utilised by Ghanaian HR practitioners to assess individual conflict-handling styles (Competing, Collaborating, Compromising, Avoiding, and Accommodating).
  • SAP S/4HANA SAP SE
    Deployed in major Ghanaian sectors like Oil & Gas and Banking to standardise performance management and reduce role ambiguity, a primary trigger for workplace conflict.

Real-World Case Studies from Ghana

Real organisations putting these methods into practice — what they did, what changed, and the measurable outcome. No hypothetical scenarios.

2
  • UTAG vs. National Labour Commission Strike Impasse 2022
    University Teachers Association of Ghana (UTAG)

    A prolonged industrial action over conditions of service and the Interim Market Premium. The High Court (Labour Division) repeatedly directed both parties to seek an out-of-court settlement rather than relying solely on litigation.

    The case demonstrated the judicial preference for Alternative Dispute Resolution (ADR) and mediation as mandated by Act 798 to resolve complex public sector wage conflicts.

    View source
  • CLOGSAG Nationwide Strike Injunction 2026
    Civil and Local Government Staff Association of Ghana (CLOGSAG)

    The NLC secured an interlocutory injunction against a nationwide strike that had grounded government business. The court ordered a temporary halt to the strike to allow for a 10-day mandatory negotiation window.

    The intervention forced a return to the negotiation table, underscoring the legal requirement for 'good faith' engagement before industrial action can be sustained.

    View source

Real Results from Real Professionals

Thousands of professionals have transformed their careers through our training programs. Now, it's your turn.

Local market advisory

Course relevance for Ghana

A country-specific view of market pressure, regulatory context, and practical business return behind this training.

  • Market context
  • Regulatory fit
  • Business application

Regulatory context in Ghana

The local regulators, laws, and frameworks shaping this discipline, with the curriculum mapped to what teams need to know.

4

Regulators

  • NLC The primary arbiter for industrial and labour disputes in Ghana, responsible for facilitation, mediation, and summary settlement.
  • MELR Oversees national labour policy and ensures the enforcement of labour standards across all sectors.
  • FWSC Manages public sector pay policy and resolves conflicts related to the Single Spine Pay Policy.
  • GEA Provides advocacy and advisory services to employers on managing industrial relations and preventing workplace conflict.

Frameworks the course aligns with

  • 01 Labour Act, 2003 (Act 651) · 2003
  • 02 Alternative Dispute Resolution Act, 2010 (Act 798) · 2010
  • 03 National Labour Commission Regulations, 2006 (L.I. 1822) · 2006

Frequently Asked Questions

Got questions? We've gathered the answers to common queries to help you feel confident and informed.

Yes, Section 153 of Act 651 requires parties to first attempt to settle disputes through their own internal procedures or agreed-upon negotiation methods before referring the matter to the Commission.

In Ghana, a CBA is legally binding and generally prevails over individual employment contracts; conflicts regarding its interpretation must be handled through the specific grievance machinery outlined within the CBA itself.

Absolutely. The Alternative Dispute Resolution Act, 2010 (Act 798) provides the legal framework for mediation and arbitration, which the NLC and Ghanaian courts actively encourage to reduce the backlog of industrial cases.

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