PeopleCert Certified Course Guinea

ITIL® 4 Foundation Certification Training

Every business today runs on IT. But here’s the challenge: not every organization manages IT in a way that creates real value. Systems run, tickets get closed, and projects go live, but do those efforts actually deliver meaningful business outcomes?

Ask yourself: Are your IT services enabling growth or just keeping the lights on? Do you have the tools and framework to align IT, people, and processes with strategy and customer needs?

This ITIL® 4 Foundation Certification Training is your entry point into a modern, globally recognized framework for IT service management. It’s not about memorizing definitions; it’s about learning a language and a way of working that bridges IT and business. If you’re ready to improve service delivery, strengthen collaboration, and gain certification that employers trust, this course is your gateway.

Duration
5 Days
Duration
Delivery
Instructor-Led
Delivery
Next Session
Next Session
Location
Live Virtual
Mon - Fri
Official Accreditation Partner

Our ITIL® 4 Foundation Course is accredited by PeopleCert

Starting from
$850
per participant
See upcoming dates

Choose Your Preferred Training Format

Training Options

Reserve Your Spot Today — Pay When You're Ready!

Live Online Training

Join from anywhere with interactive virtual sessions

Starts
Ends
Mon - Fri (5 Days)
USD 1,800
Starts
Ends
Mon - Fri (5 Days)
USD 1,800
Starts
Ends
Mon - Fri (5 Days)
USD 1,800
Starts
Ends
Mon - Fri (5 Days)
USD 1,800
Starts
Ends
Mon - Fri (5 Days)
USD 850

Classroom Training

In-person sessions at premier locations

Nairobi Kenya
Mon - Fri
5 Days
USD 2,800
Kigali Rwanda
Mon - Fri
5 Days
USD 3,000
Kampala Uganda
Mon - Fri
5 Days
USD 2,800

In-person training at our premier venues — pick a city and date that works for you.

Location Duration Fee Language
Nairobi, Kenya Mon - Fri (5 Days) USD 2,800 English See dates & reserve →
Kigali, Rwanda Mon - Fri (5 Days) USD 3,000 English See dates & reserve →
Kampala, Uganda Mon - Fri (5 Days) USD 2,800 English See dates & reserve →

Live, instructor-led sessions you can join from anywhere — pick the next start date below.

Code Start Date End Date Duration Fee
ITSM-07 Mon - Fri (5 Days) USD 1,800 Reserve my seat → Reserve team seats →
ITSM-07 Mon - Fri (5 Days) USD 1,800 Reserve my seat → Reserve team seats →
ITSM-07 Mon - Fri (5 Days) USD 1,800 Reserve my seat → Reserve team seats →
ITSM-07 Mon - Fri (5 Days) USD 1,800 Reserve my seat → Reserve team seats →
ITSM-07 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →

ITIL® 4 Foundation Certification Overview

Organizations today are not satisfied with IT teams that simply “fix problems.” They expect IT to innovate, support digital transformation, and prove its value in measurable terms. Whether you’re managing service desks, deploying new systems, or working with vendors, you are expected to show how IT decisions contribute to strategy and customer value.

That’s where ITIL® 4 Foundation comes in. This training turns ITIL®, the world’s most widely adopted IT service management framework, into a practical toolkit for your daily work. You’ll discover the Service Value System (SVS), apply the seven guiding principles, and explore the most critical ITIL® management practices like incident, problem, and change management.

And it’s not just theory. Through real-world scenarios, group exercises, and exam practice, you’ll build confidence to apply ITIL® in your role immediately. By the end, you’ll be ready to sit for the ITIL® 4 Foundation exam and, more importantly, ready to transform the way your team delivers IT services.


Who Should Attend?

This course is designed for professionals who work in or around IT service management, including:

  • IT managers and team leads overseeing service delivery
  • Service desk and support professionals
  • Project managers working on IT-enabled projects
  • Business analysts bridging IT and operations
  • IT consultants and contractors supporting organizations
  • Public sector staff improving digital services
  • NGO IT teams delivering services with limited resources
  • Operations managers aligning IT with business needs
  • Professionals pursuing careers in IT service management
  • Anyone seeking ITIL® 4 Foundation certification to advance their career

Learning Objectives

This course equips you to understand, apply, and leverage ITIL® 4 principles to improve IT services and achieve certification. You will:

  • Understand ITIL® 4’s key concepts, principles, and practices
  • Learn the Service Value System (SVS) and value chain model
  • Apply the seven guiding principles in real-world IT contexts
  • Explore ITIL® management practices for incident, problem, and change management
  • Understand how to design, deliver, and continually improve services
  • Collaborate more effectively with IT and business stakeholders
  • Prepare for and pass the ITIL® 4 Foundation certification exam
  • Align IT service management with organizational strategy and customer needs

Professional and Organizational Impact

The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping participants with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65% or 26/40 Marks 
  • Duration: 60 minutes 
  • Open Book/Closed Book: Closed Book

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

The Swirl logo™ is a registered trademark of the PeopleCert group. The Swirl logo is used under license from PeopleCert. All rights reserved.


Educational Approach

This is a practical, outcome-driven course designed to turn ITIL® 4 concepts into applied service management skills. You’ll experience:

  • Interactive exam-prep quizzes and mock tests
  • Scenario-based IT service management exercises
  • Service value chain mapping activities
  • Role-playing for IT-business stakeholder collaboration
  • Group workshops analyzing service management practices
  • Case studies from IT, public, and NGO environments
  • Reflection prompts to link ITIL® principles to your current role

Upcoming Sessions

Next available dates worldwide

Virtual

(Zoom) Training
USD 1,800
29th Jun-3rd Jul 2026

Nairobi

Kenya
USD 2,800
6th Jul-10th Jul 2026

Kigali

Rwanda
USD 3,000
6th Jul-10th Jul 2026

Kampala

Uganda
USD 2,800
6th Jul-10th Jul 2026

Examination & Certification Information

Recognized credentials that advance your career

Participants who complete the ITIL® 4 Foundation Certification Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.

NITA Accredited

Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.

CPD Certified

Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.

Real Results from Real Professionals

Thousands of professionals have transformed their careers through our training programs. Now, it's your turn.

Frequently Asked Questions

Got questions? We've gathered the answers to common queries to help you feel confident and informed.

Who else has attended this training course?

Join global leaders and experts from top-tier organizations who have already benefited from this training. Here are just a few of our past participants:

Designation Organization
Systems Administrator Kabale University, Uganda

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Join these industry leaders and take the next step in your career.

Trusted by 100+ organizations across 40+ countries

Premier Bank
Amnesty International
UNDT SACCO
UNFPA
USAID
AMREF Health Africa
KENTRADE
CPF
UFIA
UNICEF
Central Bank of Kenya
UNDP
GIZ
Premier Bank
Amnesty International
UNDT SACCO
UNFPA
USAID
AMREF Health Africa
KENTRADE
CPF
UFIA
UNICEF
Central Bank of Kenya
UNDP
GIZ
Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
Finn Church Aid
KCB Foundation
Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
WASREB Kenya
Virginia Commonwealth University
Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
Finn Church Aid
KCB Foundation
Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
WASREB Kenya
Virginia Commonwealth University