Greek organisations that depend on always-on digital channels need service designs that reduce single points of failure and define minimum viable service levels before incidents occur.
Virtual Training
Computing, IT Systems, and Emerging Technologies
ITIL Service Design Online Course
Join our virtual, live instructor-led session and master ITIL Service Design Training from anywhere in the world.
5 Days
Duration
Live Online
Delivery
7 Dates
Available
Certificate
Included
Master ITIL Service Design to architect resilient services, optimize service portfolios, and deliver measurable business value through structured design practices.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| ISD-01 | Weekend (4 Weeks) | USD 850 | Reserve my seat → Register my team → | ||
| ISD-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| ISD-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| ISD-01 | Weekend (4 Weeks) | USD 850 | Reserve my seat → Register my team → | ||
| ISD-01 | Weekend (4 Weeks) | USD 850 | Reserve my seat → Register my team → | ||
| ISD-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
1
ITIL Service Design Fundamentals and Business Context
2
Service Requirements Analysis and Business Impact Assessment
3
Service Design Package Development and Documentation
4
Service Level Management and Performance Target Design
5
Availability Management and Service Resilience Design
6
Capacity Management and Resource Planning
7
Service Catalogue Design and Service Portfolio Management
8
Supplier Management and Third-Party Service Integration
9
Information Security Management in Service Design
10
Service Design Integration and Implementation Planning
Market-specific guidance for Greece
A country-aware view of the pressures, proof points, and practical tools that shape how this course applies locally.
Tools and platforms relevant to this field
3Field-relevant examples that may be featured in training where they support the confirmed scope. Exact coverage depends on participant needs and delivery format.
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ServiceNow IT Service Management ServiceNowUsed to manage service catalogues, requests, incidents, change workflows, and service-level reporting in ITSM operating models.
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BMC Helix ITSM BMCUsed by service teams that need workflow automation, CMDB-linked service visibility, and structured service management processes.
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Atlassian Jira Service Management AtlassianUsed for service request management, workflow coordination, and linking service design requirements to delivery and support teams.
Where this course runs
ITIL Service Design Training is delivered in the cities below — pick the one that fits your schedule.
