About the Course
Modern organizations demand operational results that are both measurable and scalable. This course addresses the core challenge of Operations Management Essentials by moving beyond basic process oversight into the realm of strategic orchestration. You will explore how to integrate disparate functions into a cohesive value chain, ensuring that every operational decision aligns with broader corporate objectives. To succeed in this advanced environment, you must demonstrate capabilities in predictive capacity planning, multi-tier supplier risk assessment, and the deployment of Total Quality Management (TQM) systems. We reference the ISO 9001:2015 framework as a baseline for quality, while layering on advanced methodologies like the Theory of Constraints (TOC) to identify and exploit system bottlenecks.
The curriculum is designed to turn scattered tactical knowledge into a structured system for high-performance management. You will learn to design resilient supply chains using the SCOR model, implement real-time Overall Equipment Effectiveness (OEE) monitoring, and lead cross-functional Kaizen events. This course provides a deep dive into the mechanics of operational excellence, distinguishing between conceptual awareness of Lean principles and the hands-on implementation of Six Sigma DMAIC cycles. You will practice using advanced ERP data structures to inform demand forecasting and inventory optimization. This program is specifically built for professionals who must deliver high-impact results under the constraints of tightening budgets, accelerating technology adoption, and increasing regulatory scrutiny.
Target Audience
This advanced program is tailored for experienced professionals responsible for the strategic and operational performance of complex value chains.
This course is designed for:
- Operations Director overseeing multi-site production facilities and global logistics
- Supply Chain Risk Manager responsible for business continuity and supplier resilience
- Quality Assurance Lead implementing ISO 9001:2015 compliance and TQM systems
- Production Planning Manager optimizing capacity using Theory of Constraints principles
- Process Improvement Specialist leading Lean Six Sigma Green or Black Belt initiatives
- Inventory Control Manager utilizing advanced ERP systems for demand forecasting
- Manufacturing Engineering Lead integrating Industry 4.0 and AI-driven automation
- Operational Excellence Consultant advising on organizational transformation and Kaizen deployment
- Logistics Operations Manager synchronizing warehouse management with distribution networks
- Strategic Sourcing Manager aligning procurement activities with the SCOR model
Course Objectives
This course equips you to design, execute, and measure operations management initiatives that improve efficiency, ensure compliance, and drive strategic value.
By the end of this course, you'll be able to:
- Assess current operational maturity using the SCOR model framework and benchmarks
- Apply Lean Six Sigma DMAIC methodology to reduce process variability and waste
- Design a comprehensive OEE dashboard to monitor equipment and labor productivity
- Construct a supply chain risk register identifying vulnerabilities in multi-tier supplier networks
- Evaluate operational performance against ISO 9001:2015 quality management system requirements
- Navigate complex bottleneck scenarios using Theory of Constraints (TOC) five-step methodology
- Implement data-driven demand forecasting models using advanced ERP analytics and historical trends
- Synthesize operational findings into a strategic roadmap for executive-level reporting and buy-in
Requirements & Prerequisites
Participants should have at least 5 years of experience in an operations, supply chain, or quality management role. A working knowledge of basic statistical concepts and familiarity with ERP systems (such as SAP or Oracle) is required. No prior coding knowledge is necessary, but participants must be comfortable using Excel for data analysis exercises.
Local Application and Business Return in Hong Kong
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn operations management theory into measurable action and credible reporting.
Methodology includes:
- Hands-on OEE calculation exercise using real-world production datasets and downtime logs
- Scenario simulation requiring bottleneck resolution under Theory of Constraints (TOC) parameters
- Process audit diagnostic using an ISO 9001:2015 compliance checklist and gap analysis
- Stakeholder mapping exercise for reporting operational KPIs to the executive board
- Case study analysis from manufacturing, healthcare, and logistics sectors regarding Lean failure
- Group workshop producing a supply chain risk register for a global distribution network
- Reflection exercise benchmarking current internal processes against SCOR model industry standards
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Operations Management Essentials Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Effective Learning & Skill Development
- Build expertise with structured, outcome-driven learning.
- Equip individuals and teams with skills that grow with industry needs.
- Reinforce learning through real-world scenarios, case studies and practical exercises.
Career Growth & Professional Advancement
- Apply what you learn with a proven methodology that ensures lasting impact.
- Develop immediately usable skills that translate directly into workplace success.
- Gain the expertise needed for career advancement and leadership roles.
Training Optimization & Learning Excellence
- Tailor training to industry-specific challenges and organizational goals.
- Use data-driven insights and automation to enhance training effectiveness.
- Evaluate progress and ensure long-term learning success.
Tools and platforms relevant to this field
Examples Hong Kong teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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SAP S/4HANA SAPUsed for integrated planning, procurement, production, inventory, and financial control across complex operations.
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Oracle NetSuite Oracle NetSuiteUsed by growing firms to connect order management, inventory visibility, and reporting in one cloud platform.
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Microsoft Power BI MicrosoftUsed to build operations dashboards for OEE, service levels, defect trends, and supply chain performance.
