A compact national park on the slopes of Mount Meru offering walking safaris, canoeing on the Momella Lakes, and sightings of colobus monkeys, flamingos, and buffalo — ideal for a half-day excursion between training sessions.
Learn moreConflict Management Training Course
East Africa's diplomatic and safari gateway at the foot of Mount Meru
Upcoming In-Person Schedules in Arusha
Reserve Your Spot Today — Pay When You're Ready!
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| CMT-21 | Mon - Fri (5 Days) | USD 2,000 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
Workplace Conflict Foundations
Conflict Styles and Self-Awareness
Emotional Intelligence in Conflict
Communication for Resolution
Interest-Based Negotiation
Difficult Conversations and Mediation
Team Conflict and Reporting
Market-specific guidance for Jordan
A country-aware view of the pressures, proof points, and practical tools that shape how this course applies locally.
Tools and platforms relevant to this field
3Field-relevant examples that may be featured in training where they support the confirmed scope. Exact coverage depends on participant needs and delivery format.
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Thomas-Kilmann Conflict Mode Instrument (TKI) The Myers-Briggs CompanyWidely used by Tanzanian HR consultants to assess whether employees default to competing, collaborating, compromising, avoiding, or accommodating styles.
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Workpay WorkpayUsed by Tanzanian SMEs and startups to manage employee records, grievances, and compliance with local labour laws, providing a digital trail for conflict documentation.
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Zoho People Zoho CorporationCommonly implemented in the Tanzanian tech and service sectors to formalize the grievance redressal process and track internal resolution timelines.
Real-World Case Studies from Jordan
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Resolution of the Precision Air Pilots Strike 2017Precision Air
In 2017, pilots at Tanzania's largest private airline engaged in a strike over pay and working conditions, leading to significant flight cancellations. The conflict was rooted in long-standing grievances regarding contract terms and communication gaps between flight crews and management.
The conflict was resolved through intensive mediation involving the Ministry of Labour and Employment. The parties reached a consensus on a return-to-work formula and established a structured dialogue framework to address future grievances before they escalated to industrial action.
View source -
TAZARA Labour Dispute Settlement 2021Tanzania-Zambia Railway Authority (TAZARA)
Workers at TAZARA went on strike due to unpaid salary arrears and concerns over the authority's operational future. The conflict threatened cross-border logistics and required multi-stakeholder negotiation.
The strike was called off following a negotiated agreement between the workers' unions and the management, facilitated by government intervention. The resolution focused on immediate partial payment and a commitment to a long-term sustainability plan, demonstrating the importance of interest-based negotiation in public-sector utilities.
View source
Training visit intelligence for Arusha
Practical notes for confirmed delegates: arrival, venue expectations, after-class options, and on-the-ground considerations.
Optional after-class stops
8Tanzania's second-highest mountain at 4,566 metres, offering a challenging 3–4 day trek with views of Kilimanjaro on clear days. A rewarding weekend option for fit delegates.
An interactive museum and showroom in central Arusha dedicated to the history and geology of tanzanite, a gemstone unique to Tanzania. Easy to visit during a lunch break.
Learn moreEstablished in 1994, this multi-storey art gallery and curio complex showcases African art, rare gemstones, and local craftsmanship. Proceeds support elephant conservation.
A vibrant open-air market where local Maasai tradespeople sell traditionally made curios, beadwork, and souvenirs. Polite haggling is expected.
A scenic volcanic crater lake in the foothills of Mount Meru, popular for guided canoe trips, birdwatching, and nature walks — a relaxing half-day escape from the city.
Just outside Arusha, this park houses reptiles from puff adders to baby crocodiles and includes a Maasai cultural museum and craft market.
A world-renowned archaeological site where the Leakeys discovered early human fossils in the 1930s, often called the 'cradle of humankind'. A full-day excursion from Arusha.
Local demand signals 4
Sector-level context showing where this capability is relevant in Arusha.
International Governance & Diplomacy
Arusha is a major international diplomatic hub hosting the EAC secretariat, the African Court, and the IRMCT — making it highly relevant for delegates in governance, law, and policy training.
Tourism & Safari Operations
Arusha is the gateway to the northern safari circuit including Serengeti, Ngorongoro, and Tarangire, supporting a large ecosystem of tour operators, lodges, and conservation bodies.
Agriculture & Horticulture
The Arusha highlands support coffee, flower, and vegetable cultivation with several companies growing flowers for export to Europe, alongside management training institutions like ESAMI.
Regional Health Policy
ECSA-HC is headquartered in Arusha and works on health policy harmonisation across the region, relevant for delegates in public health or health-systems training.
Training venue
Arusha caters to a large international tourist and diplomatic community, offering accommodation ranging from ultra-luxury lodges to mid-range business hotels. Training venues at conference-grade facilities such as the Arusha International Conference Centre (AICC) are well established.
Getting there
No direct flights from Amman to Arusha; most delegates fly into Kilimanjaro International Airport (JRO) via Addis Ababa on Ethiopian Airlines or via Doha on Qatar Airways, with a total journey time of approximately 7.5 to 12 hours.
Visa
Jordanian passport holders need a Tanzania visa; the official Tanzania immigration guidelines say the ordinary single-entry visa costs US$50 and is valid for up to 90 days, and applicants should submit online and wait for approval before travel. For a 5-day professional training trip, the ordinary visa is the relevant category if the visit is not covered by a work permit or other special authorization.
Safety
Arusha is generally safe for visiting professionals, but avoid walking alone at night or in poorly lit areas and be alert for pickpockets in crowded markets. Dress modestly in public areas and use reputable transport arranged through your hotel or training organiser.
Internet
Reliability: average
Weather year-round
- Apr 26/16°C Peak of the long rains (masika); expect heavy afternoon showers on most days.
- Jan 29/16°C Warm and relatively dry between the short and long rains; good sunshine.
- Jul 23/14°C Cool dry season; clear skies, low humidity, and comfortable training weather.
- Oct 27/15°C End of dry season transitioning to short rains; warming up with occasional showers.
Where this course runs
Conflict Management Training is delivered in the cities below — pick the one that fits your schedule.























