Virtual Training
Customer Experience, Sales, and Marketing Excellence
Data Analytics for Customer Experience Professionals Online Course
Join our virtual, live instructor-led session and master Data Analytics for Customer Experience Professionals Training from anywhere in the world.
10 Days
Duration
Live Online
Delivery
7 Dates
Available
Certificate
Included
Transform customer experience into measurable value with data analytics.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| DAE-01 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → | ||
| DAE-01 | Weekend (8 Weeks) | USD 1,700 | Reserve my seat → Register my team → | ||
| DAE-01 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → | ||
| DAE-01 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → | ||
| DAE-01 | Weekend (8 Weeks) | USD 1,700 | Reserve my seat → Register my team → | ||
| DAE-01 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
1
Foundations of Data Analytics for Customer Experience
2
Customer Data Sources and CX Metrics
3
Mapping and Measuring the Customer Journey
4
Analyzing Customer Feedback and Voice of the Customer (VoC)
5
Segmentation and Customer Insights for CX
6
Dashboards and Reporting for CX Professionals
7
Using Analytics to Improve Service Channels and Touchpoints
8
Predicting Risk and Opportunity in Customer Experience
9
Data-Informed CX Prioritization and Business Cases
10
Communicating Customer Insights and Influencing Stakeholders
Where this course runs
Data Analytics for Customer Experience Professionals Training is delivered in the cities below — pick the one that fits your schedule.
