Virtual Training
Research, Data Analytics, and Business Intelligence
Data Analytics for Customer Service Online Course
Join our virtual, live instructor-led session and master Data Analytics for Customer Service Training from anywhere in the world.
10 Days
Duration
Live Online
Delivery
7 Dates
Available
Certificate
Included
Transform Customer Interactions into Data-Driven Insights for Superior Service
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| DCS-04 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → | ||
| DCS-04 | Weekend (8 Weeks) | USD 1,700 | Reserve my seat → Register my team → | ||
| DCS-04 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → | ||
| DCS-04 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → | ||
| DCS-04 | Weekend (8 Weeks) | USD 1,700 | Reserve my seat → Register my team → | ||
| DCS-04 | Mon - Fri (10 Days) | USD 1,700 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
1
Introduction to Data Analytics in Customer Service
2
Customer Service Data Sources and Data Quality
3
Core Customer Service Metrics and KPIs
4
Analysing Trends, Patterns, and Root Causes
5
Customer Segmentation and Journey Analysis
6
Dashboards, Reports, and Visual Storytelling
7
Voice of Customer and Text Analytics Basics
8
Predictive Insight and Early Warning Indicators
9
Data-Driven Continuous Improvement in Customer Service
10
Communicating Insights and Influencing Decisions
Where this course runs
Data Analytics for Customer Service Training is delivered in the cities below — pick the one that fits your schedule.
