Virtual Training
Customer Experience, Sales, and Marketing Excellence
Human-Centered Service Design Thinking Online Course
Join our virtual, live instructor-led session and master Human-Centered Service Design Thinking Training from anywhere in the world.
5 Days
Duration
Live Online
Delivery
7 Dates
Available
Certificate
Included
Transform services into experiences that matter.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| HCS-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| HCS-01 | Weekend (4 Weeks) | USD 850 | Reserve my seat → Register my team → | ||
| HCS-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| HCS-01 | Weekend (4 Weeks) | USD 850 | Reserve my seat → Register my team → | ||
| HCS-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| HCS-01 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
1
Foundations of Human-Centered Service Design Thinking
2
Understanding Users and Stakeholders
3
Mapping User Journeys and Service Ecosystems
4
Framing Problems and Defining Opportunities
5
Ideation and Co-creation Techniques
6
Prototyping Services and Testing Concepts
7
Service Blueprinting: Aligning Frontstage and Backstage
8
Measuring Experience and Service Performance
9
Implementing and Scaling Service Improvements
10
Embedding a Human-Centered Service Design Culture
Where this course runs
Human-Centered Service Design Thinking Training is delivered in the cities below — pick the one that fits your schedule.
