ISO/IEC 20000 Foundation Training

The Leadership and Management Skills for New Managers and Supervisors training in Nairobi was an eye-opening and highly impactful experience for me. The sessions provided practical knowledge and valuable insights into effective leadership, team management, communication, delegation, and decision-making in the workplace. The trainer, Maureen Odhiambo, was highly professional, engaging, and knowledgeable throughout the training. She delivered the sessions in an interactive manner and shared relevant real-life examples that made the concepts easy to understand and relate to. Her approach encouraged participation, learning, and reflection on practical workplace situations. The training has greatly enhanced my understanding of leadership and management, and I feel more empowered and confident in handling supervisory and management responsibilities effectively. It was a worthwhile learning experience that will positively contribute to my professional growth and performance.

⭐ ⭐ ⭐ ⭐ ⭐

Great all-round course that was well presented

My experience was nice and the training was well tailored to the practical experience that the team had. The environment at the training center was also very good and the people were supportive.

My stay in Kenya was truly enjoyable. Thank you for organizing such a well-structured training. The venue, the content, and the delivery were all excellent. I also want to commend the choice of trainer. While many of those involved in FIDIC are engineers, it's important to recognize that these contracts are fundamentally legal in nature. Having a trainer with a legal background added significant value to our sessions, making them both insightful and productive. Thank you once again.

Training was excellent Vincent adjusted the course to fit how I was progressing through it, and I learned so much. Very worthwhile course, and Shanice looked after the booking brilliantly. Thank you both for all your efforts :D

The training programme was well designed and relevant to financial fraud prevention. Improving the facilitation and incorporating more concrete, real-life examples would enhance the effectiveness of future trainings.

It was an awesome experience. I coordinated everything from Nigeria, and your customer service was truly top-notch. Special thanks to Mitchelle for always being available and ready to help—her consistent follow-up made all the difference. In fact, we almost didn’t come back, but Mitchelle kept checking in and ensured everything was properly handled. Also, kudos to the tutor for doing an excellent job.

The training was both insightful and practical, providing valuable tools and techniques to foster out-of-the-box thinking and problem-solving. The sessions were well-structured, combining theoretical frameworks with interactive activities that encouraged participation and collaboration among attendees.One of the most impactful aspects of the training was the focus on mindset challenging participants to embrace change, take calculated risks, and view failure as a learning opportunity. The facilitator Mr. Allan used real-world examples and case studies to demonstrate how creativity can be applied in various professional settings, from product development to team dynamics. He brought energy, clarity, and inspiration that made the learning experience not only informative but truly transformative.Additionally, the inclusion of brainstorming exercises, design thinking principles, and group challenges helped to reinforce the concepts and allowed participants to put ideas into practice. The supportive environment also encouraged open dialogue and idea sharing, which sparked a lot of enthusiasm. Overall, the training successfully achieved its objective of inspiring innovation and equipping participants with practical strategies to apply in their work. I highly recommend professionals looking to boost creativity, drive innovation, and stay competitive in a rapidly evolving world to consider such training.