Conflict Management Online Course
Join our virtual, live instructor-led session and master Conflict Management Training from anywhere in the world.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
Workplace Conflict Foundations
Conflict Styles and Self-Awareness
Emotional Intelligence in Conflict
Communication for Resolution
Interest-Based Negotiation
Difficult Conversations and Mediation
Team Conflict and Reporting
Market-specific guidance for Netherlands
A country-aware view of the pressures, proof points, and practical tools that shape how this course applies locally.
Tools and platforms relevant to this field
3Field-relevant examples that may be featured in training where they support the confirmed scope. Exact coverage depends on participant needs and delivery format.
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Thomas-Kilmann Conflict Mode Instrument (TKI) The Myers-Briggs CompanyWidely used by Dutch HR consultants to assess individual conflict styles (Competing, Collaborating, Compromising, Avoiding, Accommodating) within the Polder Model context.
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AFAS HRM AFAS SoftwareThe dominant Dutch ERP used to document 'dossieropbouw' (case building) and track the progress of workplace mediation and conflict resolution steps.
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Visma | Raet VismaUsed by Dutch HR professionals to manage employee relations records and ensure compliance with the 'Wet Verbetering Poortwachter' when conflict leads to sick leave.
Real-World Case Studies from Netherlands
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Interest-Based Negotiation at KLM 2018KLM Royal Dutch Airlines
Following years of industrial tension and traditional 'positional' bargaining with the Dutch Airline Pilots Association (VNV), KLM transitioned to the Mutual Gains Approach (MGA). This shift focused on interest-based negotiation and conflict management training for both management and union representatives to break a cycle of deadlock.
The transition led to a more collaborative collective labor agreement (CAO) process, reducing the frequency of strikes and improving the long-term relationship between the airline and its flight crews.
View source
Where this course runs
Conflict Management Training is delivered in the cities below — pick the one that fits your schedule.
