Leadership, People, and Organizational Management New Zealand

Effective Feedback and Performance Conversations Training Course

Across many organizations, the gap is not a lack of performance data, but a lack of timely, precise effective feedback and performance conversations that turn data into action. Managers still rely on vague check-ins, annual appraisal routines, or inconsistent coaching habits, while employee expectations, hybrid work, and AI-assisted performance platforms are changing how progress gets tracked and discussed. Effective feedback and performance conversations are the practical skills, models, and routines you use to prepare, deliver, and follow through on conversations that improve performance, address issues early, and reinforce growth. It enables professionals to structure performance conversations, apply models such as SBI and GROW, and document outcomes through feedback plans, coaching notes, and action trackers. This course is designed for line managers, team leaders, HR business partners, people managers, and learning and development specialists who need to handle performance discussions with clarity and confidence. You will build the habits and tools that make feedback specific, usable, and measurable, giving you a stronger basis for accountability and development across the team.

Duration
5 Days
Duration
Certificate
Certificate
Included
Delivery
Instructor-Led
Delivery
Level
Foundation To Intermediate
Level
Download Brochure

Choose Your Preferred Training Format

Training Options

Reserve Your Spot Today — Pay When You're Ready!

Live Online Training

Join from anywhere with interactive virtual sessions

Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850
Starts
Ends
Mon - Fri (5 Days)
USD 850

Classroom Training

In-person sessions at premier locations

Nairobi Kenya
Mon - Fri
5 Days
USD 1,600
Kigali Rwanda
Mon - Fri
5 Days
USD 1,900
Dubai United Arab Emirates (UAE)
Mon - Fri
5 Days
USD 4,100
Addis Ababa Ethiopia
Mon - Fri
5 Days
USD 2,400
Customized Content
Team Training
Flexible Dates

In-person training at our premier venues — pick a city and date that works for you.

Location Duration Fee Language
Nairobi, Kenya Mon - Fri (5 Days) USD 1,600 English See dates & reserve →
Kigali, Rwanda Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Dubai, United Arab Emirates (UAE) Mon - Fri (5 Days) USD 4,100 English See dates & reserve →
Addis Ababa, Ethiopia Mon - Fri (5 Days) USD 2,400 English See dates & reserve →
Abuja, Nigeria Mon - Fri (5 Days) USD 2,800 English See dates & reserve →
Zanzibar, Tanzania Mon - Fri (5 Days) USD 2,400 English See dates & reserve →
Mombasa, Kenya Mon - Fri (5 Days) USD 1,700 English See dates & reserve →
Cape Town, South Africa Mon - Fri (5 Days) USD 3,900 English See dates & reserve →
Johannesburg, South Africa Mon - Fri (5 Days) USD 3,500 English See dates & reserve →
Pretoria, South Africa Mon - Fri (5 Days) USD 3,300 English See dates & reserve →
Kampala, Uganda Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Lagos, Nigeria Mon - Fri (5 Days) USD 2,500 English See dates & reserve →
Arusha, Tanzania Mon - Fri (5 Days) USD 2,000 English See dates & reserve →
Dar es Salaam, Tanzania Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Kisumu, Kenya Mon - Fri (5 Days) USD 1,600 English See dates & reserve →
Naivasha, Kenya Mon - Fri (5 Days) USD 1,700 English See dates & reserve →
Accra, Ghana Mon - Fri (5 Days) USD 3,800 English See dates & reserve →
Cairo, Egypt Mon - Fri (5 Days) USD 4,500 English See dates & reserve →
Nakuru, Kenya Mon - Fri (5 Days) USD 1,600 English See dates & reserve →

Live, instructor-led sessions you can join from anywhere — pick the next start date below.

Code Start Date End Date Duration Fee
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →
EFP-02 Mon - Fri (5 Days) USD 850 Reserve my seat → Reserve team seats →

Our instructor comes to your office — same curriculum and accredited certificate, with case studies built around the work your team actually does.

Team Training

Train your entire team together in a familiar environment for better collaboration

Fully Customized

Content tailored to your industry, tools, and specific business challenges

Cost Effective

Save on travel & accommodation costs when training multiple employees

Flexible Scheduling

Choose dates that work best for your team's availability and projects

How It Works
1
Request a Quote

Tell us about your team size, preferred dates, and training goals

2
Get a Custom Proposal

Receive a tailored training plan and competitive pricing within 24 hours

3
We Come to You

Our certified trainer arrives ready to deliver impactful, hands-on training

Ready to upskill your team on Effective Feedback and Performance Conversations Training?

No commitment required · Response within 24 hours

About the Course

Organizations do not get better performance from intention alone. They get it when managers can demonstrate effective feedback and performance conversations with evidence, consistency, and a clear link to expectations. That means you need to work with practical tools such as the SBI model, GROW, performance scorecards, and appraisal templates, while staying aligned with goal-setting structures such as SMART objectives and OKRs. The capability set is concrete: preparing performance evidence, framing development conversations, recording action points, handling defensiveness, and tracking follow-up through documented coaching notes. If you are asked to show how you improve performance quality, this course gives you a repeatable way to do it.

This course turns scattered people-management habits into a structured conversation system. You will practice gathering evidence for a feedback conversation, using SBI to describe behavior clearly, applying GROW to coach development, building a performance improvement plan, mapping feedback to goals, and using a digital performance log to follow up consistently. You will also be introduced to calibration thinking, employee engagement signals, and the role of HR documentation in fair and defensible appraisal conversations. This course teaches you how to prepare, deliver, document, and follow through on performance conversations so you can improve accountability and development outcomes. In practice, you will draft conversation guides, role-play difficult discussions, and build follow-up action plans that you can use immediately at work.

Real pressure sits behind every performance conversation. You may need to manage remote team members, handle manager inconsistency, support a coaching culture, or respond to underperformance without damaging trust. The course is designed for professionals who must deliver effective feedback and performance conversations while balancing business targets, employee confidence, and the need for clear documentation. It also reflects modern working realities such as virtual meetings, asynchronous feedback tools, and digital performance records, all of which shape how feedback is delivered and retained.


Target Audience

This course is designed for professionals who need to handle performance conversations, appraisal discussions, and coaching moments with greater consistency and confidence.

  • Line Managers who prepare and deliver routine performance feedback
  • Team Leaders who coach performance and address execution gaps
  • HR Business Partners who support appraisal cycles and manager capability
  • People Managers who handle development plans and difficult conversations
  • L&D Specialists who build feedback capability across leadership cohorts
  • Department Heads who review performance patterns and team accountability
  • Project Managers who guide performance in cross-functional delivery teams
  • Talent Management Specialists who support development and succession discussions
  • Employee Relations Officers who help document sensitive performance cases
  • Operations Supervisors who monitor standards and reinforce corrective feedback

Course Objectives

This course equips you to plan, execute, and measure effective feedback and performance conversations initiatives that improve clarity, strengthen accountability, and support fair development decisions.

  • Assess current feedback practice using an SBI conversation review and performance evidence checklist.
  • Apply the GROW model to structure coaching-focused performance conversations around clear outcomes.
  • Design performance feedback notes, appraisal summaries, and follow-up action plans for your team.
  • Build a feedback calendar aligned with SMART goals, OKRs, and review checkpoints.
  • Calculate performance conversation frequency and follow-up completion using a digital tracker.
  • Evaluate appraisal quality against fair process principles and documented HR guidelines.
  • Navigate defensiveness, emotional reactions, and employee relations concerns during sensitive conversations.
  • Synthesize feedback outcomes into concise coaching records and leadership-ready performance updates.

Requirements & Prerequisites

No formal prerequisites are required. The course is suitable if you already supervise people, support managers, or contribute to performance processes and want a more structured approach to feedback, coaching, and appraisal conversations. For the best learning experience, bring a current or recent performance conversation challenge, a sample appraisal form, or a goal-setting template from your workplace so you can apply the exercises directly to your own context.


Local Application and Business Return

How participants can apply the training in local operating conditions, and the return their organisation can plan for.

How participants apply this

Participants in New Zealand apply this course by using structured feedback models like SBI and GROW to make performance conversations more specific and actionable, whether in person or over video calls. Managers integrate these techniques into existing HRIS or performance systems, documenting agreed goals, behaviours, and follow‑up dates. HR business partners use the tools to coach line managers through sensitive issues such as underperformance, hybrid work expectations, or behavioural concerns. Teams also establish regular cadences for one‑on‑ones and check‑ins, aligning feedback conversations with organisational values and policies set out in their employment agreements and internal performance frameworks.

Expected ROI

Within 6–12 months, organisations can expect more consistent documentation of performance conversations, reducing ambiguity and disputes about expectations or outcomes. Employee surveys typically reflect clearer goals and better-quality feedback, which can contribute to higher engagement and reduced avoidable turnover. Managers spend less time escalating people issues because they address concerns earlier and more constructively. Overall, the organisation gains a stronger basis for fair performance decisions and development planning, supporting both productivity and wellbeing objectives in the New Zealand context.

Training Methodology

This is a practical, outcome-driven course designed to turn effective feedback and performance conversations aspiration into measurable action and credible reporting.

Methodology includes:

  • Hands-on scoring exercise using an SBI feedback quality checklist and conversation log.
  • Scenario simulation for a remote performance review with missed deadlines and low engagement.
  • Diagnostic review using a performance appraisal template, SMART goals, and HR evidence record.
  • Stakeholder mapping exercise for manager, employee, HR, and line leadership reporting chains.
  • Case study analysis from financial services, healthcare, technology, and manufacturing performance settings.
  • Group workshop producing a performance improvement plan and coaching follow-up schedule.
  • Reflection exercise comparing current feedback habits against documented appraisal and coaching benchmarks.

Upcoming Sessions

Next available dates worldwide

Virtual

(Zoom) Training
USD 850
6th Jul-10th Jul 2026

Nairobi

Kenya
USD 1,600
29th Jun-3rd Jul 2026

Kigali

Rwanda
USD 1,900
22nd Jun-26th Jun 2026

Dubai

United Arab Emirates (UAE)
USD 4,100
22nd Jun-26th Jun 2026

Addis Ababa

Ethiopia
USD 2,500
29th Jun-3rd Jul 2026

Zanzibar

Tanzania
USD 2,400
27th Jul-31st Jul 2026

Abuja

Nigeria
USD 2,800
27th Jul-31st Jul 2026

Mombasa

Kenya
USD 1,700
20th Jul-24th Jul 2026

Cape Town

South Africa
USD 3,900
29th Jun-3rd Jul 2026

Johannesburg

South Africa
USD 3,500
22nd Jun-26th Jun 2026

Pretoria

South Africa
USD 3,300
29th Jun-3rd Jul 2026

Kampala

Uganda
USD 1,900
27th Jul-31st Jul 2026

Lagos

Nigeria
USD 2,500
22nd Jun-26th Jun 2026

Certification

Recognized credentials that advance your career

Participants who complete the Effective Feedback and Performance Conversations Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.

NITA Accredited

Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.

CPD Certified

Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.

Why this course earns its place on your CV

Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.

Skills Relevance

  • Master crucial feedback techniques that elevate team performance and morale.
  • Transform your communication skills to lead more effectively in any workplace scenario.
  • Learn to resolve conflicts with confidence, ensuring smoother team dynamics.

Expert Delivery

  • Taught by industry leaders with over 20 years of HR expertise.
  • Interactive sessions that ensure real-world application of every concept learned.
  • Receive personalized coaching feedback to refine your conversation strategies.

Career Advancement

  • Equip yourself with top-tier negotiation and leadership skills for senior roles.
  • Certification in feedback mastery boosts your resume and LinkedIn profile.
  • Immediate applicability ensures you stand out in your next performance review.

Tools and platforms relevant to this field

Examples New Zealand teams may encounter, and that may be featured in training where they support the confirmed course scope.

4

These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.

  • PeoplesHR Turbo Payroll & HRIS CSBP Solutions Ltd
    Used by New Zealand organisations to manage HR data, performance reviews, and feedback workflows in a single system, helping managers document and track performance conversations.
  • Culture Amp Culture Amp Pty Ltd
    Widely used by New Zealand employers for engagement surveys and performance reviews, giving managers structured feedback data to support regular performance conversations and development plans.
  • Microsoft Viva Insights Microsoft Corporation
    Adopted by organisations using Microsoft 365 in New Zealand to surface collaboration and workload patterns, helping managers ground feedback and performance conversations in observable data.
  • Officevibe GSoft Group Inc.
    Used by some New Zealand teams for pulse surveys and one‑on‑one templates, enabling managers to gather ongoing feedback and structure performance check‑ins.

Real Results from Real Professionals

Thousands of professionals have transformed their careers through our training programs. Now, it's your turn.

Local market advisory

Course relevance for New Zealand

A country-specific view of market pressure, regulatory context, and practical business return behind this training.

  • Market context
  • Regulatory fit
  • Business application

Regulatory context in New Zealand

The local regulators, laws, and frameworks shaping this discipline, with the curriculum mapped to what teams need to know.

4

Regulators

  • MBIE MBIE administers and provides guidance on key employment legislation in New Zealand, including performance management, fair process, and workplace standards that underpin how feedback and performance conversations should be conducted.
  • Employment New Zealand (part of MBIE) Employment New Zealand offers official guidance on good faith, performance management, and disciplinary processes, helping organisations ensure that feedback and performance conversations support fair and lawful employment practices.
  • ERA The ERA investigates and resolves employment relationship problems, including disputes arising from performance management or dismissals, highlighting the importance of clear, well‑documented feedback and fair process.
  • WorkSafe New Zealand WorkSafe is New Zealand’s primary workplace health and safety regulator and promotes psychosocial risk management; constructive feedback and respectful performance conversations contribute to mentally healthy work environments.

Frameworks the course aligns with

  • 01 Employment Relations Act 2000 · 2000
  • 02 Health and Safety at Work Act 2015 · 2015
  • 03 Human Rights Act 1993 · 1993
  • 04 Privacy Act 2020 · 2020

Frequently Asked Questions

Got questions? We've gathered the answers to common queries to help you feel confident and informed.

The course focuses on skills and processes that support fair, consistent, and well-documented performance conversations, which complement your obligations under New Zealand employment and health and safety laws. While it does not provide legal advice, it reinforces good practice such as clarifying expectations, recording discussions, offering support, and giving employees reasonable opportunities to respond and improve before formal action is considered.

Yes. Models like SBI and GROW are designed to be used across channels, including video calls, phone, and written follow‑ups. The course gives specific guidance on preparing for remote conversations, managing tone and clarity online, and using digital tools to document agreements and next steps.

Most of the templates and checklists in the course are system‑agnostic, so they can be adapted into your current HRIS, performance review forms, or one‑on‑one templates. Participants are encouraged to bring examples of their own forms so they can practise translating the feedback and coaching models directly into their organisation’s processes.

The core skills—setting clear expectations, giving evidence‑based feedback, and documenting conversations—are directly applicable in public sector and unionised settings, where transparency, procedural fairness, and clear records are especially important. The course emphasises separating facts from judgments and aligning feedback with documented role requirements and agreed performance measures.

Yes. A significant part of the course is dedicated to planning and conducting challenging conversations, including underperformance, behavioural concerns, and resetting expectations. You will practise structuring these discussions, keeping them respectful and evidence‑based, and agreeing on concrete next steps and follow‑up, while knowing when to involve HR or formal processes.

Trusted by 100+ organizations across 40+ countries

Premier Bank
Amnesty International
UNDT SACCO
UNFPA
USAID
AMREF Health Africa
KENTRADE
CPF
UFIA
UNICEF
Central Bank of Kenya
UNDP
GIZ
Premier Bank
Amnesty International
UNDT SACCO
UNFPA
USAID
AMREF Health Africa
KENTRADE
CPF
UFIA
UNICEF
Central Bank of Kenya
UNDP
GIZ
Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
Finn Church Aid
KCB Foundation
Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
WASREB Kenya
Virginia Commonwealth University
Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
Finn Church Aid
KCB Foundation
Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
WASREB Kenya
Virginia Commonwealth University