Crisis, Disaster Resilience, and Risk Management Serbia

Operational Resilience Training Course

Operational resilience has moved from a board-level aspiration to a measurable operating discipline because disruptions now spread across processes, third parties, technology stacks, and people dependencies faster than many continuity plans can absorb. The practical gap is usually not awareness, but execution: organizations may know they need impact tolerances, scenario testing, and service mapping, yet still struggle to turn those ideas into service-level evidence, action logs, and decision-ready reporting when disruption hits. Operational resilience training is a structured learning programme that helps you identify critical services, map dependencies, set tolerances, test severe-but-plausible scenarios, and produce governance-ready resilience artefacts. It enables professionals to assess operational weakness, design resilient service models, and report credible recovery capability using practices informed by ISO 22301, the NIST Cybersecurity Framework 2.0, and operational resilience approaches used across regulated and complex enterprises.

This course is designed for operational risk managers, business continuity leads, resilience analysts, crisis managers, and governance professionals who must keep essential services running under tighter regulatory pressure, faster digital change, and growing third-party exposure, so you leave with practical outputs such as service maps, tolerance registers, scenario packs, and resilience action plans that you can apply immediately with confidence.

Duration
5 Days
Duration
Certificate
Certificate
Included
Delivery
Instructor-Led
Delivery
Level
Advanced
Level
Download Brochure

Choose Your Preferred Training Format

Training Options

Reserve Your Spot Today — Pay When You're Ready!

Live Online Training

Join from anywhere with interactive virtual sessions

Starts
Ends
Weekend (4 Wks)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Weekend (4 Wks)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050

Classroom Training

In-person sessions at premier locations

Nairobi Kenya
Mon - Fri
5 Days
USD 1,800
Kigali Rwanda
Mon - Fri
5 Days
USD 2,100
Dubai United Arab Emirates (UAE)
Mon - Fri
5 Days
USD 4,600
Zanzibar Tanzania
Mon - Fri
5 Days
USD 2,900
Customized Content
Team Training
Flexible Dates

In-person training at our premier venues — pick a city and date that works for you.

Location Duration Fee Language
Nairobi, Kenya Mon - Fri (5 Days) USD 1,800 English See dates & reserve →
Kigali, Rwanda Mon - Fri (5 Days) USD 2,100 English See dates & reserve →
Dubai, United Arab Emirates (UAE) Mon - Fri (5 Days) USD 4,600 English See dates & reserve →
Zanzibar, Tanzania Mon - Fri (5 Days) USD 2,900 English See dates & reserve →
Abuja, Nigeria Mon - Fri (5 Days) USD 3,100 English See dates & reserve →
Addis Ababa, Ethiopia Mon - Fri (5 Days) USD 2,700 English See dates & reserve →
Mombasa, Kenya Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Cape Town, South Africa Mon - Fri (5 Days) USD 4,200 English See dates & reserve →
Johannesburg, South Africa Mon - Fri (5 Days) USD 3,800 English See dates & reserve →
Kampala, Uganda Mon - Fri (5 Days) USD 2,100 English See dates & reserve →
Pretoria, South Africa Mon - Fri (5 Days) USD 3,600 English See dates & reserve →
Lagos, Nigeria Mon - Fri (5 Days) USD 2,500 English See dates & reserve →
Arusha, Tanzania Mon - Fri (5 Days) USD 2,000 English See dates & reserve →
Dar es Salaam, Tanzania Mon - Fri (5 Days) USD 2,094 English See dates & reserve →
Accra, Ghana Mon - Fri (5 Days) USD 3,800 English See dates & reserve →
Bangalore, India Mon - Fri (5 Days) USD 4,600 English See dates & reserve →
Muscat, Oman Mon - Fri (5 Days) USD 4,800 English See dates & reserve →
Naivasha, Kenya Mon - Fri (5 Days) USD 1,900 English See dates & reserve →

Live, instructor-led sessions you can join from anywhere — pick the next start date below.

Code Start Date End Date Duration Fee
OPS-05 Weekend (4 Weeks) USD 1,050 Reserve my seat → Reserve team seats →
OPS-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
OPS-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
OPS-05 Weekend (4 Weeks) USD 1,050 Reserve my seat → Reserve team seats →
OPS-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
OPS-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
OPS-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →

Our instructor comes to your office — same curriculum and accredited certificate, with case studies built around the work your team actually does.

Team Training

Train your entire team together in a familiar environment for better collaboration

Fully Customized

Content tailored to your industry, tools, and specific business challenges

Cost Effective

Save on travel & accommodation costs when training multiple employees

Flexible Scheduling

Choose dates that work best for your team's availability and projects

How It Works
1
Request a Quote

Tell us about your team size, preferred dates, and training goals

2
Get a Custom Proposal

Receive a tailored training plan and competitive pricing within 24 hours

3
We Come to You

Our certified trainer arrives ready to deliver impactful, hands-on training

Ready to upskill your team on Operational Resilience Training?

No commitment required · Response within 24 hours

About the Course

Organizations invest in operational resilience because they need results they can evidence: critical service continuity, defined impact tolerances, tested recovery capability, and governance records that stand up to review. In this field, you must demonstrate service mapping, dependency analysis, scenario testing, tolerance setting, control validation, and board-level reporting, often under the discipline of ISO 22301, the NIST Cybersecurity Framework 2.0, and enterprise risk governance expectations. This operational resilience training is built for professionals who need proof, not slogans, and who must connect resilience planning to service disruption scenarios, third-party dependencies, and recovery priorities.

The course turns fragmented resilience knowledge into a working system. You will practice service identification, dependency mapping, impact tolerance design, scenario scoping, issues management, and resilience reporting using practical artefacts such as critical service maps, tolerance registers, scenario test plans, issue logs, and action trackers. You will also be introduced to how digital dependency mapping, workflow automation, and dashboard-based reporting improve visibility across business, technology, and supplier interfaces, while hands-on exercises focus on building the documents and decisions you would actually use in an operational resilience programme. In plain terms, this course teaches you how to assess critical operations, set measurable tolerances, test disruption scenarios, and communicate findings through governance-ready deliverables so you can strengthen resilience with evidence.

Real constraints shape this work every day: limited budget, incomplete data, competing transformation projects, and dependency chains that cross internal teams and external providers. This operational resilience training is designed for those conditions, helping you prioritize the services that matter most, work with the data you already have, and produce a practical roadmap that fits a real operating environment rather than an ideal one.


Target Audience

This operational resilience training is designed for professionals who already work with continuity, risk, crisis, service governance, or operational oversight and need a deeper, evidence-based way to manage disruption.

  • Operational Resilience Managers responsible for service tolerance setting and resilience governance
  • Business Continuity Managers aligning recovery plans with critical service priorities
  • Operational Risk Managers assessing dependencies, scenario exposure, and control gaps
  • Crisis Managers coordinating disruption response and executive decision logs
  • Resilience Analysts building service maps, registers, and test evidence
  • Third-Party Risk Managers reviewing supplier dependencies and outage exposure
  • IT Service Continuity Leads linking technology recovery to business services
  • Operational Excellence Leaders embedding resilience into core service processes
  • Compliance Managers tracking resilience obligations and evidence packs
  • Internal Audit Managers reviewing resilience controls, tests, and governance records

Course Objectives

This course equips you to plan, execute, and measure operational resilience initiatives that protect critical services, satisfy governance expectations, and strengthen disruption response.

  • Assess critical services using impact tolerance mapping and dependency analysis techniques.
  • Apply scenario testing methods to operational resilience cases with realistic disruption assumptions.
  • Design a critical service register and dependency map for resilience governance.
  • Build an impact tolerance matrix and issue log for board review.
  • Evaluate resilience controls against ISO 22301 and NIST Cybersecurity Framework 2.0 practices.
  • Navigate third-party, technology, and business-owner accountabilities in resilience governance forums.
  • Implement measurable resilience KPIs using service availability, recovery time, and tolerance breach data.
  • Synthesize resilience findings into action plans, dashboards, and executive reporting packs.

Requirements & Prerequisites

Prerequisites required: Working knowledge of business continuity, operational risk, crisis management, or service governance. Familiarity with service maps, process documentation, risk registers, and incident reporting is helpful. No coding is required, but you should be comfortable working with spreadsheets, workshop templates, and scenario-test documents. Advanced topics are taught at an operational application level, with selected digital workflows introduced through practical templates and dashboards.


Local Application and Business Return in Serbia

How participants can apply the training in local operating conditions, and the return their organisation can plan for.

How participants apply this

Participants in Serbia will apply this course by mapping critical services for their banks or telecom operators, setting quantifiable impact tolerances for third-party dependencies, and designing severe-but-plausible scenario tests (e.g., cloud provider failure or cyberattack) that produce governance-ready artefacts. They will use these outputs to update resilience action plans, conduct self-assessments aligned with NIST and ISO 22301, and report credible recovery capabilities to regulators like the National Bank of Serbia. The training enables them to translate abstract resilience concepts into service-level evidence and decision-ready logs during actual disruptions.

Expected ROI

Within 6–12 months, organizations in Serbia will achieve measurable improvements in operational resilience testing completion rates, reduced third-party risk exposure through validated dependency maps, and faster regulatory compliance with NBS and EU-aligned standards. Teams will produce governance-ready resilience artefacts that shorten board-level decision cycles during disruptions, while reducing recovery time for critical services by 20–30% through proactive scenario planning. This leads to stronger stakeholder confidence and lower operational risk premiums.

Training Methodology

This is a practical, outcome-driven course designed to turn operational resilience aspiration into measurable action and credible reporting.

Methodology includes:

  • Calculate service criticality using an impact tolerance worksheet and disruption dataset.
  • Run a scenario simulation for a severe supplier outage and service restart decision.
  • Assess resilience maturity with an ISO 22301-aligned gap checklist and control review.
  • Map stakeholder accountability across business owners, IT, crisis teams, and suppliers.
  • Analyze resilience cases from banking, healthcare, telecoms, and logistics operations.
  • Build a service register, tolerance matrix, and scenario test plan in workshop time.
  • Reflect on current resilience evidence against industry benchmarks and incident lessons learned.

Upcoming Sessions

Next available dates worldwide

Virtual

(Zoom) Training
USD 1,050
29th Jun-3rd Jul 2026

Nairobi

Kenya
USD 1,800
29th Jun-3rd Jul 2026

Kigali

Rwanda
USD 2,100
13th Jul-17th Jul 2026

Dubai

United Arab Emirates (UAE)
USD 4,600
13th Jul-17th Jul 2026

Addis Ababa

Ethiopia
USD 2,700
29th Jun-3rd Jul 2026

Zanzibar

Tanzania
USD 2,900
29th Jun-3rd Jul 2026

Abuja

Nigeria
USD 3,100
27th Jul-31st Jul 2026

Mombasa

Kenya
USD 1,900
20th Jul-24th Jul 2026

Cape Town

South Africa
USD 4,200
29th Jun-3rd Jul 2026

Johannesburg

South Africa
USD 3,800
20th Jul-24th Jul 2026

Kampala

Uganda
USD 2,100
29th Jun-3rd Jul 2026

Pretoria

South Africa
USD 3,600
29th Jun-3rd Jul 2026

Lagos

Nigeria
USD 2,500
20th Jul-24th Jul 2026

Certification

Recognized credentials that advance your career

Participants who complete the Operational Resilience Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.

NITA Accredited

Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.

CPD Certified

Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.

Why this course earns its place on your CV

Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.

Effective Learning & Skill Development

  • Build expertise with structured, outcome-driven learning.
  • Equip individuals and teams with skills that grow with industry needs.
  • Reinforce learning through real-world scenarios, case studies and practical exercises.

Career Growth & Professional Advancement

  • Apply what you learn with a proven methodology that ensures lasting impact.
  • Develop immediately usable skills that translate directly into workplace success.
  • Gain the expertise needed for career advancement and leadership roles.

Training Optimization & Learning Excellence

  • Tailor training to industry-specific challenges and organizational goals.
  • Use data-driven insights and automation to enhance training effectiveness.
  • Evaluate progress and ensure long-term learning success.

Tools and platforms relevant to this field

Examples Serbia teams may encounter, and that may be featured in training where they support the confirmed course scope.

2

These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.

  • ServiceNow BCM ServiceNow
    Widely adopted by Serbian banks and telecoms for end-to-end business continuity planning, vulnerability response tracking, and real-time resilience dashboarding aligned with ISO 22301.
  • Power BI Microsoft
    Used across Serbian public and private sectors to visualize operational resilience metrics, impact tolerance adherence, and scenario test results for executive governance reporting.

Real Results from Real Professionals

Thousands of professionals have transformed their careers through our training programs. Now, it's your turn.

Local market advisory

Course relevance for Serbia

A country-specific view of market pressure, regulatory context, and practical business return behind this training.

  • Market context
  • Regulatory fit
  • Business application

Why this course matters in Serbia

A market-specific advisory on the operating pressures this course helps teams address.

In Serbia, operational resilience has shifted from a strategic aspiration to a mandatory operating discipline as digital disruptions spread rapidly across third-party networks, technology stacks, and workforce dependencies, outpacing traditional continuity plans. This course is critical for operational risk managers, business continuity leads, and governance professionals in Serbia's banking, telecommunications, and public sectors who face tighter regulatory scrutiny from the National Bank of Serbia and EU-aligned digital standards. Teams must prioritize this training to transform abstract impact tolerances and scenario testing concepts into actionable service maps and governance-ready evidence, enabling leaders to make confident decisions on recovery capabilities during active disruptions.
EU Digital Alignment Pressure

Serbia's ongoing alignment with EU digital frameworks (including DORA) requires local financial and critical infrastructure firms to implement rigorous operational resilience testing and third-party risk management, making this training essential for compliance readiness.

Third-Party Dependency Risks

Serbian enterprises heavily rely on cross-border cloud and IT service providers; this course equips local teams to map these dependencies and set impact tolerances to prevent cascading failures from external vendor disruptions.

Public Sector Digital Transformation

As Serbia accelerates public sector digitization, resilience training ensures government agencies can maintain essential services during cyber incidents or system failures, directly supporting national digital sovereignty goals.

This training is timely now in Serbia due to the National Bank of Serbia's intensified focus on operational resilience in its 2024-2025 supervisory priorities and the country's accelerated adoption of cloud-based critical infrastructure, which demands immediate capability upgrades in scenario testing and service mapping.

Regulatory context in Serbia

The local regulators, laws, and frameworks shaping this discipline, with the curriculum mapped to what teams need to know.

2

Regulators

  • NBS Primary regulator for financial sector operational resilience in Serbia; enforces mandatory impact tolerance setting, scenario testing, and third-party risk management under its 2024-2025 supervisory priorities.
  • APDP Oversees data protection compliance critical for operational resilience in digital services; ensures resilience frameworks address cyber incident response and data recovery per Serbian data laws.

Frameworks the course aligns with

  • 01 Law on Banks · 2021
  • 02 Law on Electronic Communications · 2023

Frequently Asked Questions

Got questions? We've gathered the answers to common queries to help you feel confident and informed.

The course directly addresses NBS's 2024-2025 supervisory priorities for operational resilience by teaching impact tolerance setting, scenario testing, and third-party risk management, which are mandatory for Serbian financial institutions under NBS guidelines.

Yes, as Serbia aligns with EU DORA regulations, critical infrastructure sectors including telecoms and public administration must implement operational resilience frameworks; this course provides the universal practices needed for service mapping and scenario testing across all critical sectors.

You will create service maps, tolerance registers, scenario packs, and resilience action plans tailored to your organization's critical services, which can be directly submitted to regulators or used for internal governance reporting.

Trusted by 100+ organizations across 40+ countries

Premier Bank
Amnesty International
UNDT SACCO
UNFPA
USAID
AMREF Health Africa
KENTRADE
CPF
UFIA
UNICEF
Central Bank of Kenya
UNDP
GIZ
Premier Bank
Amnesty International
UNDT SACCO
UNFPA
USAID
AMREF Health Africa
KENTRADE
CPF
UFIA
UNICEF
Central Bank of Kenya
UNDP
GIZ
Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
Finn Church Aid
KCB Foundation
Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
WASREB Kenya
Virginia Commonwealth University
Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
Finn Church Aid
KCB Foundation
Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
WASREB Kenya
Virginia Commonwealth University