About the Course
Organizations buy root cause analysis and problem solving capability because they need results they can prove: fewer repeat defects, better containment decisions, clearer corrective action ownership, stronger CAPA discipline, and faster verification of whether actions worked. In this field, performance is visible in repeat incident rates, defect escape trends, downtime recurrence, customer complaint closure quality, and the consistency of investigation records against standards such as ISO 9001:2015. If your team cannot show the logic behind the cause, the evidence trail, and the validation of the fix, the same failure pattern returns in another form.
This root cause analysis and problem solving training turns scattered experience into a repeatable system you can use on production defects, service breakdowns, safety events, or process nonconformities. You will practice problem definition, causal factor mapping, 5 Whys, Fishbone Diagram analysis, Pareto prioritization, Fault Tree Analysis, and corrective action verification; you will also be introduced to more advanced approaches such as barrier analysis and change analysis at an operational level. What you will learn: you will define problems clearly, analyze causes with structured tools, design corrective actions that fit the evidence, and build a defensible follow-up report. The course is hands-on where it matters, especially in cause mapping, action planning, and verification, while broader governance topics such as management review and system-level control are covered at overview depth.
Many organizations also face budget limits, incomplete data, cross-functional pushback, and pressure to close issues quickly without creating repeat work. This course is built for professionals who must deliver under those conditions, often while coordinating production, quality, maintenance, safety, or customer operations across remote and digital workflows.
Target Audience
This course is designed for professionals who investigate recurring failures, lead corrective action, or own process performance in quality, operations, safety, maintenance, service, or compliance environments.
- Quality Manager responsible for chronic nonconformance and CAPA closure
- Operations Manager overseeing repeat process breakdowns and containment actions
- Reliability Engineer analyzing failure patterns in equipment and systems
- Incident Investigator documenting evidence and causal factors for events
- Continuous Improvement Lead embedding structured problem solving into daily operations
- Plant Engineer correcting process variation and equipment-related root causes
- Production Supervisor escalating recurring defects and shift-level deviations
- Safety Officer reviewing incident causation and preventive controls
- Customer Experience Manager handling repeat service failures and complaint trends
- Internal Auditor checking investigation quality, action ownership, and verification records
Course Objectives
This course equips you to plan, execute, and measure root cause analysis and problem solving initiatives that reduce recurrence, strengthen corrective action quality, and improve audit-ready reporting.
- Assess current-state failures using a problem statement template, Pareto analysis, and incident evidence logs.
- Apply 5 Whys, Fishbone Diagram, and change analysis to recurring operational problems.
- Design a causal factor map and containment plan that separates symptoms from verified causes.
- Build a corrective action plan with ownership, due dates, and verification checkpoints.
- Evaluate proposed fixes against ISO 9001:2015 nonconformity control expectations and evidence trails.
- Navigate cross-functional review and escalation requirements across quality, operations, maintenance, and safety teams.
- Implement KPI tracking for repeat defects, closure aging, and corrective action effectiveness using digital dashboards.
- Synthesize findings into a defensible RCA report, executive summary, and lessons-learned register.
Requirements & Prerequisites
Prerequisites required: working knowledge of operational problems, incidents, or quality issues in your function; familiarity with basic process documents, nonconformance records, incident reports, or corrective action logs; no coding required. The course assumes you can read simple charts and tables and are ready to work on real workplace cases. Advanced concepts are taught at operational application level, not technical engineering level, so you can apply tools confidently without needing statistical software expertise.
Local Application and Business Return in Rwanda
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn root cause analysis and problem solving aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on calculation of repeat-defect trends using Pareto charts and closure metrics.
- Scenario simulation for a production escape, service outage, or safety incident.
- Diagnostic review of an investigation against ISO 9001:2015 nonconformity evidence expectations.
- Stakeholder mapping for quality, operations, maintenance, safety, and customer complaint escalation.
- Case study analysis drawn from manufacturing, healthcare, logistics, and utilities environments.
- Group workshop to produce a cause map and corrective action plan under time constraints.
- Reflection using benchmarked recurrence rates, CAPA aging, and verification outcomes.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Root Cause Analysis and Problem Solving Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Effective Learning & Skill Development
- Build expertise with structured, outcome-driven learning.
- Equip individuals and teams with skills that grow with industry needs.
- Reinforce learning through real-world scenarios, case studies and practical exercises.
Career Growth & Professional Advancement
- Apply what you learn with a proven methodology that ensures lasting impact.
- Develop immediately usable skills that translate directly into workplace success.
- Gain the expertise needed for career advancement and leadership roles.
Training Optimization & Learning Excellence
- Tailor training to industry-specific challenges and organizational goals.
- Use data-driven insights and automation to enhance training effectiveness.
- Evaluate progress and ensure long-term learning success.
Tools and platforms relevant to this field
Examples Rwanda teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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Microsoft Power BI MicrosoftUsed to trend defects, incidents, downtime, and corrective-action closure so teams can see recurring patterns before escalating them.
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Microsoft Excel MicrosoftUsed to build Pareto charts, defect logs, action trackers, and simple verification checklists when dedicated analytics systems are not available.
