Strategic Procurement, Logistics, and Supply Chain Excellence Seychelles

Root Cause Analysis and Problem Solving Training Course

Recurring process failures, safety incidents, quality escapes, and service defects keep draining time because teams often treat symptoms instead of tracing evidence to the real cause. Root cause analysis and problem solving training gives you a disciplined way to move from complaint, deviation, or incident to verified cause, sustainable corrective action, and follow-up control using tools such as the 5 Whys, Fishbone Diagram, Pareto analysis, and Fault Tree Analysis, all of which remain relevant as AI-assisted reporting and digital dashboards change how teams collect and review evidence. Root cause analysis and problem solving is a structured method for defining a problem, testing causal hypotheses, and validating corrective actions so recurrence drops and learning improves. It enables professionals to isolate contributing factors, select the right analytical tool, and document actions that stand up to audit, operations review, and leadership scrutiny.

This advanced course is designed for quality managers, operations leaders, reliability engineers, incident investigators, continuous improvement specialists, and process owners who need to solve chronic problems with evidence, not assumptions. You will work with problem statements, causal maps, CAPA-style action plans, and verification checklists so you leave with practical outputs that improve control and credibility.

Duration
5 Days
Duration
Certificate
Certificate
Included
Delivery
Instructor-Led
Delivery
Level
Advanced
Level
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Live Online Training

Join from anywhere with interactive virtual sessions

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Weekend (4 Wks)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
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Weekend (4 Wks)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050
Starts
Ends
Mon - Fri (5 Days)
USD 1,050

Classroom Training

In-person sessions at premier locations

Nairobi Kenya
Mon - Fri
5 Days
USD 1,800
Kigali Rwanda
Mon - Fri
5 Days
USD 2,100
Dubai United Arab Emirates (UAE)
Mon - Fri
5 Days
USD 4,600
Zanzibar Tanzania
Mon - Fri
5 Days
USD 2,900
Customized Content
Team Training
Flexible Dates

In-person training at our premier venues — pick a city and date that works for you.

Location Duration Fee Language
Nairobi, Kenya Mon - Fri (5 Days) USD 1,800 English See dates & reserve →
Kigali, Rwanda Mon - Fri (5 Days) USD 2,100 English See dates & reserve →
Dubai, United Arab Emirates (UAE) Mon - Fri (5 Days) USD 4,600 English See dates & reserve →
Zanzibar, Tanzania Mon - Fri (5 Days) USD 2,900 English See dates & reserve →
Abuja, Nigeria Mon - Fri (5 Days) USD 3,100 English See dates & reserve →
Addis Ababa, Ethiopia Mon - Fri (5 Days) USD 2,700 English See dates & reserve →
Mombasa, Kenya Mon - Fri (5 Days) USD 1,900 English See dates & reserve →
Cape Town, South Africa Mon - Fri (5 Days) USD 4,200 English See dates & reserve →
Johannesburg, South Africa Mon - Fri (5 Days) USD 3,800 English See dates & reserve →
Kampala, Uganda Mon - Fri (5 Days) USD 2,100 English See dates & reserve →
Pretoria, South Africa Mon - Fri (5 Days) USD 3,600 English See dates & reserve →
Lagos, Nigeria Mon - Fri (5 Days) USD 2,500 English See dates & reserve →
Arusha, Tanzania Mon - Fri (5 Days) USD 2,000 English See dates & reserve →
Dar es Salaam, Tanzania Mon - Fri (5 Days) USD 2,094 English See dates & reserve →
Accra, Ghana Mon - Fri (5 Days) USD 3,800 English See dates & reserve →
Bangalore, India Mon - Fri (5 Days) USD 4,600 English See dates & reserve →
Muscat, Oman Mon - Fri (5 Days) USD 4,800 English See dates & reserve →
Naivasha, Kenya Mon - Fri (5 Days) USD 1,900 English See dates & reserve →

Live, instructor-led sessions you can join from anywhere — pick the next start date below.

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RCA-05 Weekend (4 Weeks) USD 1,050 Reserve my seat → Reserve team seats →
RCA-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
RCA-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
RCA-05 Weekend (4 Weeks) USD 1,050 Reserve my seat → Reserve team seats →
RCA-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
RCA-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →
RCA-05 Mon - Fri (5 Days) USD 1,050 Reserve my seat → Reserve team seats →

Our instructor comes to your office — same curriculum and accredited certificate, with case studies built around the work your team actually does.

Team Training

Train your entire team together in a familiar environment for better collaboration

Fully Customized

Content tailored to your industry, tools, and specific business challenges

Cost Effective

Save on travel & accommodation costs when training multiple employees

Flexible Scheduling

Choose dates that work best for your team's availability and projects

How It Works
1
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2
Get a Custom Proposal

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3
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Ready to upskill your team on Root Cause Analysis and Problem Solving Training?

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About the Course

Organizations buy root cause analysis and problem solving capability because they need results they can prove: fewer repeat defects, better containment decisions, clearer corrective action ownership, stronger CAPA discipline, and faster verification of whether actions worked. In this field, performance is visible in repeat incident rates, defect escape trends, downtime recurrence, customer complaint closure quality, and the consistency of investigation records against standards such as ISO 9001:2015. If your team cannot show the logic behind the cause, the evidence trail, and the validation of the fix, the same failure pattern returns in another form.

This root cause analysis and problem solving training turns scattered experience into a repeatable system you can use on production defects, service breakdowns, safety events, or process nonconformities. You will practice problem definition, causal factor mapping, 5 Whys, Fishbone Diagram analysis, Pareto prioritization, Fault Tree Analysis, and corrective action verification; you will also be introduced to more advanced approaches such as barrier analysis and change analysis at an operational level. What you will learn: you will define problems clearly, analyze causes with structured tools, design corrective actions that fit the evidence, and build a defensible follow-up report. The course is hands-on where it matters, especially in cause mapping, action planning, and verification, while broader governance topics such as management review and system-level control are covered at overview depth.

Many organizations also face budget limits, incomplete data, cross-functional pushback, and pressure to close issues quickly without creating repeat work. This course is built for professionals who must deliver under those conditions, often while coordinating production, quality, maintenance, safety, or customer operations across remote and digital workflows.


Target Audience

This course is designed for professionals who investigate recurring failures, lead corrective action, or own process performance in quality, operations, safety, maintenance, service, or compliance environments.

  • Quality Manager responsible for chronic nonconformance and CAPA closure
  • Operations Manager overseeing repeat process breakdowns and containment actions
  • Reliability Engineer analyzing failure patterns in equipment and systems
  • Incident Investigator documenting evidence and causal factors for events
  • Continuous Improvement Lead embedding structured problem solving into daily operations
  • Plant Engineer correcting process variation and equipment-related root causes
  • Production Supervisor escalating recurring defects and shift-level deviations
  • Safety Officer reviewing incident causation and preventive controls
  • Customer Experience Manager handling repeat service failures and complaint trends
  • Internal Auditor checking investigation quality, action ownership, and verification records

Course Objectives

This course equips you to plan, execute, and measure root cause analysis and problem solving initiatives that reduce recurrence, strengthen corrective action quality, and improve audit-ready reporting.

  • Assess current-state failures using a problem statement template, Pareto analysis, and incident evidence logs.
  • Apply 5 Whys, Fishbone Diagram, and change analysis to recurring operational problems.
  • Design a causal factor map and containment plan that separates symptoms from verified causes.
  • Build a corrective action plan with ownership, due dates, and verification checkpoints.
  • Evaluate proposed fixes against ISO 9001:2015 nonconformity control expectations and evidence trails.
  • Navigate cross-functional review and escalation requirements across quality, operations, maintenance, and safety teams.
  • Implement KPI tracking for repeat defects, closure aging, and corrective action effectiveness using digital dashboards.
  • Synthesize findings into a defensible RCA report, executive summary, and lessons-learned register.

Requirements & Prerequisites

Prerequisites required: working knowledge of operational problems, incidents, or quality issues in your function; familiarity with basic process documents, nonconformance records, incident reports, or corrective action logs; no coding required. The course assumes you can read simple charts and tables and are ready to work on real workplace cases. Advanced concepts are taught at operational application level, not technical engineering level, so you can apply tools confidently without needing statistical software expertise.


Local Application and Business Return in Seychelles

How participants can apply the training in local operating conditions, and the return their organisation can plan for.

How participants apply this

Participants in Seychelles apply this course by systematically documenting incident reports in hotels and fish processing plants, using tools like the 5 Whys and Fishbone Diagram to map causal factors, and developing CAPA-style action plans that prevent recurrence. They integrate these methods into daily operational reviews, ensuring that safety deviations and quality escapes are traced to their root causes rather than just addressed superficially. This approach helps teams in ports and utilities standardize new SOPs based on verified evidence, improving overall equipment effectiveness and service reliability.

Expected ROI

Within 6–12 months, organizations in Seychelles can expect a measurable reduction in recurring safety incidents and quality escapes, leading to lower operational costs and improved compliance with international standards. Teams will demonstrate faster resolution times for deviations and more robust corrective actions that stand up to external audits. This translates to sustained improvements in service quality for the tourism sector and enhanced reliability for critical infrastructure, directly supporting the nation's economic goals.

Training Methodology

This is a practical, outcome-driven course designed to turn root cause analysis and problem solving aspiration into measurable action and credible reporting.

Methodology includes:

  • Hands-on calculation of repeat-defect trends using Pareto charts and closure metrics.
  • Scenario simulation for a production escape, service outage, or safety incident.
  • Diagnostic review of an investigation against ISO 9001:2015 nonconformity evidence expectations.
  • Stakeholder mapping for quality, operations, maintenance, safety, and customer complaint escalation.
  • Case study analysis drawn from manufacturing, healthcare, logistics, and utilities environments.
  • Group workshop to produce a cause map and corrective action plan under time constraints.
  • Reflection using benchmarked recurrence rates, CAPA aging, and verification outcomes.

Upcoming Sessions

Next available dates worldwide

Virtual

(Zoom) Training
USD 1,050
29th Jun-3rd Jul 2026

Nairobi

Kenya
USD 1,800
27th Jul-31st Jul 2026

Kigali

Rwanda
USD 2,100
13th Jul-17th Jul 2026

Dubai

United Arab Emirates (UAE)
USD 4,600
29th Jun-3rd Jul 2026

Abuja

Nigeria
USD 3,100
29th Jun-3rd Jul 2026

Zanzibar

Tanzania
USD 2,900
29th Jun-3rd Jul 2026

Addis Ababa

Ethiopia
USD 2,700
27th Jul-31st Jul 2026

Mombasa

Kenya
USD 1,900
29th Jun-3rd Jul 2026

Cape Town

South Africa
USD 4,200
6th Jul-10th Jul 2026

Johannesburg

South Africa
USD 3,800
29th Jun-3rd Jul 2026

Kampala

Uganda
USD 2,100
29th Jun-3rd Jul 2026

Pretoria

South Africa
USD 3,600
27th Jul-31st Jul 2026

Lagos

Nigeria
USD 2,500
20th Jul-24th Jul 2026

Certification

Recognized credentials that advance your career

Participants who complete the Root Cause Analysis and Problem Solving Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.

NITA Accredited

Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.

CPD Certified

Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.

Why this course earns its place on your CV

Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.

Effective Learning & Skill Development

  • Build expertise with structured, outcome-driven learning.
  • Equip individuals and teams with skills that grow with industry needs.
  • Reinforce learning through real-world scenarios, case studies and practical exercises.

Career Growth & Professional Advancement

  • Apply what you learn with a proven methodology that ensures lasting impact.
  • Develop immediately usable skills that translate directly into workplace success.
  • Gain the expertise needed for career advancement and leadership roles.

Training Optimization & Learning Excellence

  • Tailor training to industry-specific challenges and organizational goals.
  • Use data-driven insights and automation to enhance training effectiveness.
  • Evaluate progress and ensure long-term learning success.

Real Results from Real Professionals

Thousands of professionals have transformed their careers through our training programs. Now, it's your turn.

Local market advisory

Course relevance for Seychelles

A country-specific view of market pressure, regulatory context, and practical business return behind this training.

  • Market context
  • Regulatory fit
  • Business application

Why this course matters in Seychelles

A market-specific advisory on the operating pressures this course helps teams address.

In Seychelles, where tourism and fisheries drive the economy, recurring operational failures in safety, quality, and service directly threaten the nation's reputation and revenue. This course matters because teams in hotels, ports, and processing facilities often treat symptoms rather than tracing evidence to the root cause, leading to repeated incidents and wasted resources. Quality managers, operations leaders, and incident investigators must prioritize this training to shift from reactive patching to evidence-based problem solving. Leaders should use this capability to make strategic decisions that reduce operational risk, improve compliance with international standards, and sustain the high service quality required by global visitors.
Tourism Reputation Risk

For Seychelles' tourism sector, a single unresolved safety or hygiene incident can damage the island's global brand; root cause analysis ensures such issues are permanently eliminated rather than temporarily managed.

Fisheries Compliance

Fish processing facilities must meet strict international export standards; this training helps teams identify and fix systemic process failures that lead to quality escapes or safety violations.

Public Sector Efficiency

Government agencies managing ports and utilities face operational bottlenecks; applying root cause analysis reduces recurring delays and improves the reliability of critical public services.

This training is timely now as Seychelles intensifies its focus on sustainable tourism and high-value fisheries, requiring rigorous operational controls to meet international audit standards and protect the national economy from recurring safety or quality failures.

Regulatory context in Seychelles

The local regulators, laws, and frameworks shaping this discipline, with the curriculum mapped to what teams need to know.

3

Regulators

  • STB Matters for this course as it sets quality and safety standards for the tourism sector, requiring operators to use root cause analysis to prevent recurring incidents that damage the national brand.
  • SFA Critical for fisheries and fish processing, where this training ensures teams can identify root causes of quality or safety failures to meet export compliance and sustainability mandates.
  • SPA Relevant for port operations, where root cause analysis helps resolve recurring delays or safety incidents, improving the reliability of critical logistics infrastructure.

Frameworks the course aligns with

  • 01 Tourism Act · 2012
  • 02 Fisheries Act · 2014

Frequently Asked Questions

Got questions? We've gathered the answers to common queries to help you feel confident and informed.

This training teaches teams to identify systemic process failures that cause quality escapes, ensuring that corrective actions are permanent and compliant with strict international audit requirements for seafood exports.

Yes, even small hotels benefit by using structured methods like the 5 Whys to permanently resolve recurring guest complaints or safety issues, protecting their reputation in the competitive tourism market.

You will learn practical tools like Fishbone Diagrams and Fault Tree Analysis to map causal factors in port delays or safety incidents, enabling teams to develop evidence-based solutions that improve operational reliability.

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Barbours
Bank of Rwanda
RFA
Dahabshil Bank
Dorcas Aid
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Ministry of Education Saudi Arabia
NSSF Uganda
RBA
Reserve Bank of Malawi
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