Conflict Management Online Course
Join our virtual, live instructor-led session and master Conflict Management Training from anywhere in the world.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
Workplace Conflict Foundations
Conflict Styles and Self-Awareness
Emotional Intelligence in Conflict
Communication for Resolution
Interest-Based Negotiation
Difficult Conversations and Mediation
Team Conflict and Reporting
Market-specific guidance for Singapore
A country-aware view of the pressures, proof points, and practical tools that shape how this course applies locally.
Tools and platforms relevant to this field
3Field-relevant examples that may be featured in training where they support the confirmed scope. Exact coverage depends on participant needs and delivery format.
-
Thomas-Kilmann Conflict Mode Instrument (TKI) The Myers-Briggs CompanyWidely adopted by Singaporean HR practitioners to assess individual preferences for competing, collaborating, compromising, avoiding, or accommodating.
-
Everything DiSC Productive Conflict WileyUsed in local corporate leadership programmes to help managers reframe destructive responses into productive communication during workplace friction.
-
EmPOWER Platform Accenture / TADMThe official digital dispute resolution system used by the Tripartite Alliance for Dispute Management to manage and mediate employment claims in Singapore.
Real-World Case Studies from Singapore
1-
Resolution of Retrenchment Dispute via Tripartite Mediation 2020Eagle Services Asia (ESA)
In 2020, aircraft maintenance firm Eagle Services Asia initiated a retrenchment exercise that bypassed established union negotiation protocols. The National Trades Union Congress (NTUC) and three affiliated unions intervened, citing a lack of transparency and failure to follow due process, which led to a high-stakes industrial conflict.
Through intensive mediation led by the Tripartite Alliance, the company agreed to halt the exercise and review the retrenchment list. The final settlement ensured fair compensation (one month's salary per year of service) and a revised selection process that preserved a higher percentage of local jobs, successfully averting industrial action.
View source
Where this course runs
Conflict Management Training is delivered in the cities below — pick the one that fits your schedule.
