Conflict Management Online Course
Join our virtual, live instructor-led session and master Conflict Management Training from anywhere in the world.
Upcoming Virtual Training Schedules
Join from anywhere in the world with our live instructor-led sessions
| Code | Start Date | End Date | Duration | Fee | |
|---|---|---|---|---|---|
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → | ||
| CMT-21 | Mon - Fri (5 Days) | USD 850 | Reserve my seat → Register my team → |
Here's What You'll Learn
Each module tackles real challenges you face in your role
Workplace Conflict Foundations
Conflict Styles and Self-Awareness
Emotional Intelligence in Conflict
Communication for Resolution
Interest-Based Negotiation
Difficult Conversations and Mediation
Team Conflict and Reporting
Market-specific guidance for Türkiye
A country-aware view of the pressures, proof points, and practical tools that shape how this course applies locally.
Tools and platforms relevant to this field
3Field-relevant examples that may be featured in training where they support the confirmed scope. Exact coverage depends on participant needs and delivery format.
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Kolay İK Kolay Yazılım A.Ş.Used for performance management and 360-degree feedback, allowing managers to identify and address interpersonal friction before it escalates.
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Logo J-HR Logo YazılımA widely used HRIS in Turkey that includes modules for employee relations and grievance tracking to maintain formal records of conflict resolution.
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Idenfit Idenfit TeknolojiProvides a 'Request and Suggestion' module that serves as an internal channel for employees to report conflicts or workplace issues anonymously.
Real-World Case Studies from Türkiye
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Implementation of Mandatory Mediation in Labor Disputes 2018Ministry of Justice (Adalet Bakanlığı)
Following the enactment of Law No. 7036, Turkey transitioned to a mandatory mediation model for labor disputes before they can proceed to court. This case study tracks the national shift in conflict resolution from litigation to structured negotiation.
The Ministry reported a resolution rate of approximately 65-70% for labor disputes through mediation, significantly reducing the burden on labor courts and shortening resolution times from an average of 500+ days to approximately 20 days.
View source -
Global Ethics Hotline and Conflict Resolution Framework 2023Arçelik A.Ş.
Arçelik implemented a comprehensive 'Global Code of Conduct' and an Ethics Hotline to manage internal workplace conflicts, harassment claims, and grievances across its Turkish and international operations.
In 2023, the company reported handling 145 ethics-related reports through its hotline, with 31% resulting in disciplinary actions or process improvements, demonstrating a structured internal resolution mechanism.
View source -
MESS Mediation and Dispute Resolution Center 2019Turkish Employers' Association of Metal Industries (MESS)
MESS established a dedicated mediation center to handle collective and individual labor conflicts within the metal sector, one of Turkey's largest industrial employers.
The center provides specialized mediation services that align with the specific technical and legal requirements of the metal industry, fostering industrial peace and reducing strike risks.
View source
Where this course runs
Conflict Management Training is delivered in the cities below — pick the one that fits your schedule.
