About the Course
Organizations do not buy credit control and debt management because they want theory, they invest in it because they need results they can prove in receivables, cash conversion, and bad-debt containment. To do that well, you need to demonstrate credit scoring discipline, ageing analysis, customer segmentation, escalation control, and dispute handling, all within a structured framework that supports commercial decisions and auditability. This course uses internationally recognized credit-control practice, informed by receivables management methods and the logic of policy-driven collections, so you can apply it in day-to-day finance operations without relying on guesswork.
The course turns scattered experience into a working system. You will practice building a customer risk profile, designing a credit policy, mapping an accounts receivable ageing report, drafting a collections script, and constructing a payment plan tracker. You will also be introduced to digital receivables workflows, automated reminders, and dashboard-based monitoring so you can see how modern teams reduce overdue balances with better data discipline. In plain terms, this course teaches you how to screen credit risk, manage overdue invoices, negotiate repayment plans, and report collections performance in a format decision-makers can use. Hands-on work will focus on policy design, ageing analysis, dispute response, and escalation planning, while legal recovery and automation topics will be covered at an operational overview level.
Credit control and debt management often sit under pressure from limited staffing, inconsistent customer communication, fragmented data, and competing priorities between sales and finance. This course is designed for professionals who must recover cash without damaging commercial relationships, and it recognizes the realities of shared service environments, manual spreadsheets, and evolving digital receivables systems. You will leave with practical methods that fit real operating constraints and support more consistent recovery decisions.
Target Audience
This course is designed for professionals who manage credit exposure, overdue invoices, collections follow-up, and receivables performance in real operating environments.
- Credit Controllers managing overdue accounts and payment follow-up
- Accounts Receivable Specialists reconciling balances and ageing schedules
- Collections Supervisors escalating delinquent accounts and monitoring recovery
- Credit Analysts assessing customer risk and payment behaviour
- Finance Officers tracking cash flow impact from unpaid invoices
- Commercial Managers balancing credit terms with sales targets
- Billing Coordinators resolving invoice disputes and delivery exceptions
- Treasury Assistants monitoring receivables pressure on liquidity
- Customer Service Team Leads handling payment complaints and disputes
- Finance Managers reporting receivables KPIs to leadership
Course Objectives
This course equips you to plan, execute, and measure credit control and debt management initiatives that improve cash conversion, strengthen compliance discipline, and support commercially sound decision-making.
- Analyze customer creditworthiness using credit scoring models, financial statements, and payment history.
- Apply ageing analysis and collections segmentation to prioritize overdue accounts with precision.
- Design a credit policy and payment terms matrix for different customer risk levels.
- Build a debtor risk profile and collections escalation plan using receivables data.
- Calculate key metrics such as DSO, overdue ratio, and collection effectiveness index.
- Assess recovery actions against ethical collection practices and internal credit controls.
- Implement automated reminder workflows and spreadsheet-based receivables dashboards for monitoring.
- Synthesize collections findings into concise management reporting for finance and commercial leaders.
Requirements & Prerequisites
Prerequisites required: working knowledge of invoicing, customer accounts, and basic finance terminology. No programming is required, and the course is suitable for foundation to intermediate professionals who already handle credit approvals, collections follow-up, accounts receivable monitoring, or related reporting. Familiarity with spreadsheets such as Microsoft Excel or Google Sheets is helpful for ageing analysis and collections tracking, but not mandatory.
Local Application and Business Return in your market
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn credit control and debt management aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on ageing analysis using an accounts receivable dataset and DSO calculation.
- Scenario simulation on a late-payment escalation call with commercial constraints.
- Credit policy diagnostic using a receivables control checklist and approval matrix.
- Stakeholder mapping of finance, sales, customer service, and legal escalation paths.
- Case study analysis across manufacturing, professional services, retail, and logistics receivables.
- Group workshop to build a collections action plan under time and staffing limits.
- Reflection exercise comparing current follow-up practice with cash conversion and recovery benchmarks.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Credit Control and Debt Management Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Skills Relevance
- Master the latest techniques in debt recovery and credit management.
- Transform your approach with actionable insights on effective credit control.
- Equip yourself with skills that directly enhance your financial decision-making.
Expert Delivery
- Learn from seasoned professionals with over 20 years in financial management.
- Gain exclusive industry insights from experts currently shaping credit markets.
- Interactive sessions ensure personalized feedback to refine your strategies.
Career Advancement
- Boost your career with a certification recognized by leading financial institutions.
- Position yourself as a key asset in managing financial risks and credit operations.
- Open doors to senior roles with advanced competencies in debt management.
Tools and platforms relevant to this field
Examples local teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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Salesforce Sales Cloud SalesforceUsed to track customer accounts, credit notes, follow-up tasks, and collection activity across sales and finance teams.
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Microsoft Dynamics 365 Finance MicrosoftUsed to manage accounts receivable, credit limits, payment terms, aging reports, and collections workflows.
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SAP S/4HANA SAPUsed to centralize receivables, automate dunning, and support credit risk monitoring in larger finance operations.
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Oracle NetSuite OracleUsed to monitor open invoices, automate reminders, and support cash flow visibility for finance teams.
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QuickBooks Online IntuitUsed by smaller teams to issue invoices, track overdue balances, and manage customer payment follow-up.
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Sage Intacct SageUsed to streamline receivables reporting, collections tracking, and management of customer payment behavior.
