About the Course
Organizations want digital results they can prove, yet most fail because their operating models don’t support the strategy. To succeed, you need to demonstrate five core capabilities: assessing digital maturity using standardized frameworks, mapping end-to-end value streams to identify bottlenecks, designing a future-state Target Operating Model (TOM) aligned with strategic drivers, implementing DevOps and Agile workflows to accelerate delivery, and measuring performance against digital KPIs like cycle time and innovation rate. This course follows the Oliver Wyman Digital Operating Model Design Checklist and integrates the Operating Model Canvas tool to link business and operating models.
This is a practical, outcome-driven course that turns scattered digital knowledge into a structured system. You will gain six to eight specific capabilities: conducting a digital maturity assessment using the Oliver Wyman checklist, mapping value streams with value stream mapping tools, designing a TOM using the Operating Model Canvas, implementing DevOps workflows with automation pipelines, creating stakeholder mapping and change impact analyses, prioritizing transformation portfolios, and building multi-year roadmaps with KPI dashboards. You will practice hands-on exercises to build a TOM and design a DevOps workflow, while being introduced to maturity frameworks and governance models at an overview level.
Real constraints in this domain include budget limitations, legacy technology dependencies, regulatory burdens, and competing priorities across departments. This course is designed for professionals who must deliver under these conditions, providing actionable tools to overcome complexity and drive alignment between strategy and operations.
Target Audience
This course is designed for professionals who must design, implement, or optimize digital operating models to align strategy with operations.
- IT Strategist + aligning digital strategy with operational execution
- Digital Transformation Manager + designing future-state operating architectures
- CIO + defining structure, processes, and governance for digital agility
- Operating Model Architect + building Target Operating Models (TOM) from scratch
- Change Leader + mapping stakeholders and analyzing transformation impact
- DevOps Engineer + implementing automated workflows and value stream pipelines
- Business Process Analyst + mapping end-to-end value streams and bottlenecks
- IT Governance Officer + establishing KPIs and compliance frameworks for digital ops
- Product Owner + prioritizing transformation portfolios and delivery roadmaps
- Enterprise Architect + integrating technology constraints with process-led design
Course Objectives
This course equips you to assess, design, and implement digital operating models that align strategy with operations, accelerate transformation, and build resilient capabilities.
- Assess current digital maturity using the Oliver Wyman Digital Operating Model Design Checklist
- Map end-to-end value streams to identify bottlenecks and design process-led improvements
- Design a future-state Target Operating Model (TOM) using the Operating Model Canvas tool
- Implement DevOps workflows with automation pipelines to accelerate delivery cycles
- Create stakeholder mapping and change impact analyses to drive adoption and reduce resistance
- Prioritize transformation portfolios using digital maturity scores and strategic driver alignment
- Build multi-year roadmaps with KPI dashboards to measure cycle time, innovation rate, and ROI
- Synthesize findings into a credible implementation plan with governance frameworks and risk controls
Requirements & Prerequisites
Prerequisites: Working knowledge of IT strategy concepts and basic understanding of digital transformation drivers. No coding required. Participants should bring a laptop for hands-on exercises using digital templates and value stream mapping tools.
Professional and Organizational Impact
When you lead digital operating model design with credible data and practical strategies, you become a trusted driver of strategic alignment and operational agility.
- Build expertise in TOM design using the Operating Model Canvas and Oliver Wyman checklist
- Gain confidence to map value streams and identify bottlenecks in complex IT environments
- Strengthen ability to balance competing priorities across strategy, budget, and technology
- Enhance leadership credibility by delivering evidence-based operating model architectures
- Develop readiness for digital governance with KPI dashboards and compliance frameworks
- Position yourself as a strategic partner who bridges IT and business operations
- Expand career opportunities in IT strategy, transformation, and enterprise architecture roles
Organizations that embed digital operating model excellence into IT execution reduce costs, mitigate risks, and build lasting competitive advantage.
- Reduce transformation costs by aligning structure with value streams and eliminating bottlenecks
- Mitigate operational risks through clear governance frameworks and KPI-driven performance monitoring
- Accelerate innovation cycles by implementing DevOps workflows and automated delivery pipelines
- Improve stakeholder trust with transparent roadmaps and measurable digital maturity progress
- Build competitive advantage through process-led design that outpaces technology-constrained rivals
- Enhance agility by restructuring teams around value streams instead of legacy capabilities
- Optimize technology investments by matching constraints with process-led design philosophy
Training Methodology
This is a practical, outcome-driven course designed to turn digital operating model aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on calculation of digital maturity scores using the Oliver Wyman checklist and KPI metrics
- Scenario simulation of value stream bottlenecks requiring decisions under budget and legacy constraints
- Assessment audit of current operating models using the Operating Model Canvas and governance checklists
- Stakeholder mapping exercise specific to IT transformation reporting chains and change impact analysis
- Case study analysis from fintech, healthcare, retail, and public sector sectors where TOM design applies
- Group workshop producing a Target Operating Model (TOM) under time and budget constraints
- Reflection exercise challenging current practices using digital maturity benchmarks and value stream data
Upcoming Sessions
Next available dates worldwide
No international sessions scheduled
Certification
Recognized credentials that advance your career
Participants who complete the Digital Operating Model Design Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Effective Learning & Skill Development
- Build expertise with structured, outcome-driven learning.
- Equip individuals and teams with skills that grow with industry needs.
- Reinforce learning through real-world scenarios, case studies and practical exercises.
Career Growth & Professional Advancement
- Apply what you learn with a proven methodology that ensures lasting impact.
- Develop immediately usable skills that translate directly into workplace success.
- Gain the expertise needed for career advancement and leadership roles.
Training Optimization & Learning Excellence
- Tailor training to industry-specific challenges and organizational goals.
- Use data-driven insights and automation to enhance training effectiveness.
- Evaluate progress and ensure long-term learning success.
