IT Service Management (ITSM) and ITIL Framework Training Course
Is your IT team constantly firefighting, struggling to keep up with service demands, or facing communication breakdowns between IT and business? In the complex world of IT, effective service management is the backbone that ensures smooth operations, satisfied customers, and a successful business. But how do you manage the intricate web of processes, services, and technologies? How do you align IT with the ever-evolving business needs? Welcome to the IT Service Management (ITSM) and ITIL Framework Training Course at Trainingcred, where we take the mystery out of ITSM and empower you with the ITIL best practices that have transformed organizations worldwide.
In-Person: Classroom Sessions
| Venue Location | Duration | Language | |
|---|---|---|---|
| Nairobi, Kenya | 5 Days | English | Dates & Prices |
| Kigali, Rwanda | 5 Days | English | Dates & Prices |
| Kampala, Uganda | 5 Days | English | Dates & Prices |
| Dubai, United Arab Emirates (UAE) | 5 Days | English | Dates & Prices |
| Mombasa, Kenya | 5 Days | English | Dates & Prices |
| Naivasha, Kenya | 5 Days | English | Dates & Prices |
| Nakuru, Kenya | 5 Days | English | Dates & Prices |
| Kisumu, Kenya | 5 Days | English | Dates & Prices |
Virtual (Zoom) Instructor-Led
| Code | Start Date | End Date | Fee | |
|---|---|---|---|---|
| ITIL-01 | Oct 14, 2024 | Oct 18, 2024 | USD. 750 | Register Register Group |
| ITIL-01 | Nov 18, 2024 | Nov 22, 2024 | USD. 750 | Register Register Group |
| ITIL-01 | Dec 16, 2024 | Dec 20, 2024 | USD. 750 | Register Register Group |
| ITIL-01 | Jan 06, 2025 | Jan 10, 2025 | USD. 750 | Register Register Group |
| ITIL-01 | Feb 03, 2025 | Feb 07, 2025 | USD. 750 | Register Register Group |
In-House Training
Transform Your Workforce
Learn emerging skills quickly with custom curriculum designed as per your needs.
Why top organizations prefer Trainingcred
- High engagement and outcome-centric learning
- Customized curriculum built with industry leaders, for industry leaders
- Hands-on exercises and industry use cases
- Strong reporting to track learning and calculate training ROI for managers
- Day 1 production ready on the completion of the training
Programs delivered as per your training needs
On Premises
Virtual Instructor-Led
Self-Paced
Blended
Modules Covered, Designed by Experts
Module 1: Introduction to IT Service Management (ITSM)
- What is ITSM? Core Concepts and Terminology
- The Role of ITSM in Modern Organizations
- Introduction to the ITIL Framework: History and Evolution
- Key Benefits of Adopting ITSM and ITIL
Module 2: ITIL Service Strategy
- Defining IT Service Strategy: Aligning IT with Business
- Service Portfolio Management: Prioritizing IT Investments
- Financial Management for IT Services
- Business Relationship Management: Enhancing Stakeholder Engagement
Module 3: ITIL Service Design
- Principles of Service Design: Building Quality into IT Services
- Service Level Management: Establishing and Meeting Expectations
- Capacity and Availability Management: Ensuring Optimal Performance
- IT Security Management: Protecting IT Services and Data
Module 4: ITIL Service Transition
- Managing Change: The ITIL Change Management Process
- Service Asset and Configuration Management (SACM)
- Release and Deployment Management: Ensuring Smooth Transitions
- Knowledge Management: Leveraging Information for Better Decisions
Module 5: ITIL Service Operation
- Incident Management: Restoring Service Operations Quickly
- Problem Management: Identifying and Resolving Root Causes
- Event Management: Monitoring and Managing IT Services
- Request Fulfillment: Efficiently Handling User Requests
Module 6: ITIL Continual Service Improvement (CSI)
- The CSI Model: Driving Continuous Improvement
- Measuring and Reporting Service Performance
- Conducting Service Reviews and Assessments
- Implementing Improvement Plans: Lessons Learned
Module 7: IT Service Management Tools and Technologies
- Overview of ITSM Tools: Selecting the Right Solution
- Implementing ITSM Tools: Best Practices
- Integrating ITSM Tools with Other IT Management Systems
- Automation in ITSM: Streamlining Processes
Module 8: IT Governance and Risk Management
- The Role of IT Governance in ITSM
- Managing IT Risks: Identifying and Mitigating Threats
- Compliance and Regulatory Considerations in ITSM
- Aligning IT Governance with Corporate Governance
Module 9: Preparing for ITIL Certification
- Overview of ITIL Certification Pathways
- Tips and Strategies for ITIL Exam Preparation
- Practice Exams and Study Resources
- Maintaining ITIL Certification: Continuing Professional Development
About the Course
This course is your comprehensive guide to mastering IT Service Management (ITSM) through the globally recognized ITIL (Information Technology Infrastructure Library) framework. We’ll explore how ITIL’s structured approach to IT service management can help you design, deliver, manage, and improve the IT services that your organization relies on. From understanding the ITIL lifecycle stages to implementing service management practices that enhance efficiency, this course provides a blend of theoretical knowledge and practical applications to drive real business results.
Target Audience
Who will benefit the most from this training? This course is tailored for:
- IT Managers and Team Leads aiming to optimize IT service delivery.
- Service Desk and Support Managers seeking to improve customer satisfaction.
- IT Professionals responsible for managing or delivering IT services.
- Project Managers looking to integrate ITSM practices into their workflows.
- Business Managers who need to align IT services with business objectives.
- ITIL Practitioners who want to refresh and deepen their understanding of the ITIL framework.
Course Objectives
By the end of this course, participants will be able to:
- Understand the core concepts and principles of IT Service Management (ITSM).
- Implement ITIL practices across the IT service lifecycle.
- Design and optimize service strategies, service design, and service operations.
- Manage service transitions and continual service improvements effectively.
- Align IT services with business needs and strategies.
- Utilize tools and techniques for ITSM, including service level management, incident management, and change management.
- Measure and improve the efficiency of IT services using key performance indicators (KPIs).
- Prepare for ITIL certification exams (if applicable).
Organizational and Professional Benefits
Why should you invest your time in mastering ITSM and the ITIL framework? Here’s what’s in it for you:
- Enhanced problem-solving skills in managing and delivering IT services.
- Improved ability to align IT with business goals, making you a strategic asset.
- Broadened knowledge base with the latest ITSM best practices.
- Increased job satisfaction by improving the quality and efficiency of IT services.
How does this course help your organization achieve its goals? Expect:
- Improved service quality through standardized processes and best practices.
- Greater efficiency and cost-effectiveness in IT operations.
- Enhanced customer satisfaction with reliable and consistent IT services.
- Better alignment of IT services with business objectives, driving growth and innovation.
- Reduced downtime and service disruptions through proactive problem management.
- Stronger collaboration between IT and business units.
Training Methodology
Our training approach ensures a deep understanding and practical application of ITSM and ITIL principles. Here’s how we do it:
- Engaging lectures that explain complex concepts in an accessible way.
- Interactive workshops and case studies to apply learning in real-world scenarios.
- Hands-on exercises to practice ITIL processes and tools.
- Group discussions to share insights and solutions with peers.
- Continuous assessments and feedback to monitor progress and reinforce learning.
Upcoming Sessions in International Locations
Certification: Your Badge of Honor!
Upon successful completion of our IT Service Management (ITSM) and ITIL Framework Training Course, you won't just walk away with newfound knowledge – you'll also snag a Trainingcred Certificate! This is your golden ticket, showcasing your expertise and dedication in Computing and Information Technology.
Tailor-Made Course: Like a Suit, But for Your Brain!
Imagine IT Service Management (ITSM) and ITIL Framework Training Course that fits your team's needs as perfectly as a tailor-made suit! That's what we offer with our bespoke training solution. We don't believe in one-size-fits-all; instead, we're all about crafting a learning experience that's as unique as your organization.
How do we do it? By diving deep with a Training Needs Assessment, we uncover the hidden gems – the skills your team already rocks at, the knowledge gaps we need to bridge, and the ambitions soaring in their minds. It's not just training; it's a transformation journey, meticulously designed just for you and your team. Let's make learning personal.
Accommodation and Airport Pickup
We’re here to make your experience seamless! If you need accommodation or airport pickup, just let us know. To arrange your reservations, please reach out to our Training Officer:
- Email: [email protected]
- Call/WhatsApp: +254759509615
We’re happy to assist!
Other Computing and Information Technology Courses you may also like...
Digital Records and Information Management Training Course
Course Duration: 5 Days
Course Level: Foundation To Intermediate
Data Visualization Using Tableau Training Course
Course Duration: 5 Days
Course Level: Foundation To Intermediate
AWS Solutions Architect Prep Training Course
Course Duration: 10 Days
Course Level: Foundation To Intermediate
Advanced Project Economics, Risk and Decision Analysis Training Course
Course Duration: 5 Days
Course Level: Intermediate To Advanced
Adaptive (Agile) Project Management Training Course
Course Duration: 5 Days
Course Level: Intermediate To Advanced
Python for Data Science Training Course
Course Duration: 10 Days
Course Level: Foundation To Intermediate
