IT Service Management (ITSM) and ITIL Framework Training Course

Have you ever been amazed at how well IT services run in premier organizations and wondered what makes them so effective and resilient? Or have you encountered seemingly insurmountable IT challenges and wished there had been a roadmap to help you navigate the complexity? Welcome to Trainingcred's "IT Service Management (ITSM) and ITIL Framework" training course, where you can learn how to navigate the complexities of IT services and achieve excellence in IT management. Are you prepared to achieve a top-tier level of IT service management?

IT Service Management (ITSM) and ITIL Framework Training

Duration: 5 Days

Level: Foundation To Intermediate

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Venue Location Duration Language
Nairobi, Kenya 5 Days English Dates & Prices
Mombasa, Kenya 5 Days English Dates & Prices
Kisumu, Kenya 5 Days English Dates & Prices
Naivasha, Kenya 5 Days English Dates & Prices
Nakuru, Kenya 5 Days English Dates & Prices
Code Start Date End Date Fee
ITIL-01 Filling Fast Jul 29, 2024 Aug 02, 2024 USD. 750 Register Individual Register Group
ITIL-01 Filling Fast Aug 19, 2024 Aug 23, 2024 USD. 680 Register Individual Register Group
ITIL-01 Sep 23, 2024 Sep 27, 2024 USD. 680 Register Individual Register Group
ITIL-01 Oct 14, 2024 Oct 18, 2024 USD. 680 Register Individual Register Group
ITIL-01 Nov 18, 2024 Nov 22, 2024 USD. 680 Register Individual Register Group

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Transform Your Workforce

Learn emerging skills quickly with custom curriculum designed as per your needs.

Why top organizations prefer Trainingcred

  • High engagement and outcome-centric learning
  • Customized curriculum built with industry leaders, for industry leaders
  • Hands-on exercises and industry use cases
  • Strong reporting to track learning and calculate training ROI for managers
  • Day 1 production ready on the completion of the training

Programs delivered as per your training needs

On Premises
Virtual Instructor-Led
Self-Paced
Blended

About the Training Course

This comprehensive course demystifies the IT Service Management landscape, focusing on the ITIL (Information Technology Infrastructure Library) framework, the most widely accepted approach to ITSM worldwide. Through a blend of theoretical knowledge and practical application, participants will learn how to implement ITIL practices to enhance IT service quality, improve efficiency, and align IT services with the needs of the business.

With a focus on the ITIL framework, this dynamic training program aims to impart practical knowledge and hands-on experience in IT service management. Come along on this revolutionary training in ITSM and the ITIL Framework, and gain the knowledge and abilities necessary to maximize the delivery of IT services, increase customer satisfaction, and match IT services to organizational objectives. Reach new heights of excellence in your organization's service management by embracing the power of ITSM!


Target Audience

The training is perfect for:

  • IT professionals seeking to understand or improve their organization’s IT service management.
  • Team members involved in the delivery, support, and management of IT services.
  • Managers looking to adopt or enhance ITIL framework implementation in their teams.
  • Individuals aiming for ITIL certification to advance their career in ITSM.

Course Objectives

By the end of the training, participants will:

  • Gain a deep understanding of ITSM principles and the ITIL framework.
  • Learn to design, implement, and manage IT services that align with business goals.
  • Master the ITIL processes for effective IT service management.
  • Develop skills to improve service delivery, enhance customer satisfaction, and reduce IT costs.
  • Prepare for ITIL certification exams (for those pursuing certification).

Organizational and Professional Benefits

Professional Benefits

  • Enhanced knowledge and skills in ITSM best practices and ITIL framework application.
  • Improved capability to design and deliver high-quality IT services.
  • Increased value to organizations through the application of globally recognized ITSM practices.

Organizational Benefits

  • Higher quality and more efficient IT service delivery and management.
  • Improved alignment of IT services with business objectives, leading to better business outcomes.
  • Enhanced customer satisfaction and trust in IT services.

Training Methodology

The training methodology combines:

  • Engaging lectures to build foundational knowledge of ITSM and the ITIL framework.
  • Interactive workshops and case studies to apply concepts in real-world scenarios.
  • Group discussions to share experiences, challenges, and solutions.
  • Preparation sessions for participants interested in ITIL certification exams.

Upcoming Sessions in International Locations

Virtual - Global

USD. 750

29th Jul-2nd Aug 2024

Mombasa - Kenya

USD. 1200

29th Jul-2nd Aug 2024

Nakuru - Kenya

USD. 1100

19th Aug-23rd Aug 2024

Naivasha - Kenya

USD. 1100

19th Aug-23rd Aug 2024

Kisumu - Kenya

USD. 1100

19th Aug-23rd Aug 2024

Nairobi - Kenya

USD. 1100

26th Aug-30th Aug 2024


Certification: Your Badge of Honor!

Upon successful completion of our IT Service Management (ITSM) and ITIL Framework Training Course, you won't just walk away with newfound knowledge – you'll also snag a Trainingcred Certificate! This isn't just any piece of paper; it's your golden ticket, showcasing your expertise and dedication in Computing and Information Technology.


Tailor-Made Course: Like a Suit, But for Your Brain!

Imagine IT Service Management (ITSM) and ITIL Framework Training Course that fits your team's needs as perfectly as a tailor-made suit! That's what we offer with our bespoke training solution. We don't believe in one-size-fits-all; instead, we're all about crafting a learning experience that's as unique as your organization.

How do we do it? By diving deep with a Training Needs Assessment, we uncover the hidden gems – the skills your team already rocks at, the knowledge gaps we need to bridge, and the ambitions soaring in their minds. It's not just training; it's a transformation journey, meticulously designed just for you and your team. Let's make learning personal.

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