Negotiation and Conflict Management Training Course
Have you ever felt stuck in a conflict, wondering if there was a better way to handle it? What if you could not only resolve conflicts but also turn them into opportunities for growth and collaboration? Whether you’re negotiating a major deal, settling differences within a team, or navigating complex partnerships, the ability to effectively manage conflicts and negotiate wisely is crucial. Welcome to the Negotiation and Conflict Management Training Course, where you’ll learn to transform confrontation into collaboration and disagreements into deals. Are you ready to change the game?
In-Person: Classroom Sessions
| Location | Duration | Language | |
|---|---|---|---|
| Nairobi, Kenya | 5 Days | English | View Dates & Pricing |
| Kigali, Rwanda | 5 Days | English | View Dates & Pricing |
| Kampala, Uganda | 5 Days | English | View Dates & Pricing |
| Dubai, United Arab Emirates (UAE) | 5 Days | English | View Dates & Pricing |
| Mombasa, Kenya | 5 Days | English | View Dates & Pricing |
| Naivasha, Kenya | 5 Days | English | View Dates & Pricing |
| Nakuru, Kenya | 5 Days | English | View Dates & Pricing |
| Kisumu, Kenya | 5 Days | English | View Dates & Pricing |
Virtual (Zoom) Instructor-Led
| Code | Start Date | End Date | Fee | |
|---|---|---|---|---|
| NCM-07 | Oct 21, 2024 | Oct 25, 2024 | USD 750 | Register Register Group |
| NCM-07 | Nov 25, 2024 | Nov 29, 2024 | USD 750 | Register Register Group |
| NCM-07 | Dec 16, 2024 | Dec 20, 2024 | USD 750 | Register Register Group |
| NCM-07 | Jan 06, 2025 | Jan 10, 2025 | USD 750 | Register Register Group |
| NCM-07 | Feb 03, 2025 | Feb 07, 2025 | USD 750 | Register Register Group |
In-House Training
Transform Your Workforce
Learn emerging skills quickly with custom curriculum designed as per your needs.
Why top organizations prefer Trainingcred
- High engagement and outcome-centric learning
- Customized curriculum built with industry leaders, for industry leaders
- Hands-on exercises and industry use cases
- Strong reporting to track learning and calculate training ROI for managers
- Day 1 production ready on the completion of the training
Programs delivered as per your training needs
On Premises
Virtual Instructor-Led
Self-Paced
Blended
Modules Covered, Designed by Experts
Module 1: Foundations of Negotiation
- Understanding the negotiation process
- Types of negotiations: Distributive vs. Integrative
- Key negotiation principles and tactics
Module 2: Preparing for Negotiation
- Setting objectives and defining success
- Research and analysis of negotiation counterparts
- Strategy development and planning
Module 3: Communication Skills for Effective Negotiation
- Verbal and non-verbal communication techniques
- Active listening and questioning skills
- Persuasion and influence tactics
Module 4: Conflict Identification and Management
- Identifying sources of conflict
- Conflict styles and how to manage them
- Techniques for conflict de-escalation
Module 5: Negotiating in Teams
- Roles and responsibilities in team negotiations
- Managing internal team dynamics
- Collaborative strategies for group negotiations
Module 6: Cross-Cultural Negotiation
- Understanding cultural differences in negotiation
- Strategies for effective cross-cultural communication
- Managing expectations and building trust
Module 7: Ethics and Professionalism in Negotiation
- Ethical considerations in negotiation
- Maintaining professionalism under pressure
- Building long-term relationships through ethical negotiations
Module 8: Advanced Negotiation Scenarios
- Negotiating in complex scenarios: Mergers, acquisitions, and high-stakes deals
- Multi-party negotiations
- Virtual negotiations and technology tools
About the Course
This dynamic course offers practical insights and strategies to enhance your negotiation and conflict management skills. Through a combination of theory and practice, participants will learn how to approach negotiations confidently and manage conflicts effectively, ensuring positive outcomes that benefit all parties involved.
The goal of this training program is to provide you the skills, tactics, and information you need to confidently handle negotiations and resolve disputes. You will gain a thorough grasp of negotiation principles, conflict resolution tactics, and effective communication techniques through interactive discussions, real-world anecdotes, and hands-on exercises. This course covers the essential skills required to achieve successful outcomes in negotiation and conflict situations, from identifying interests and leveraging power dynamics to fostering collaboration and finding win-win solutions.
Target Audience
The training is suitable for:
- Corporate managers and team leaders seeking to improve their negotiation and conflict resolution skills.
- HR professionals looking to mediate conflicts and facilitate better workplace relations.
- Sales personnel aiming to close deals more effectively and manage customer conflicts.
- Any professional who wants to enhance their interpersonal skills and increase their influence in professional settings.
Course Objectives
By the end of this course, participants will be able to:
- Understand and apply key concepts and techniques in negotiation.
- Identify and effectively manage different types of conflicts.
- Employ communication strategies that facilitate better understanding and cooperation.
- Enhance personal and organizational outcomes through improved conflict resolution.
Organizational and Professional Benefits
Professional Benefits
- Become a skilled negotiator capable of securing advantageous outcomes.
- Develop the ability to de-escalate conflicts and turn them into productive conversations.
- Enhance your leadership qualities by mastering negotiation and conflict management skills.
Organizational Benefits
- Foster a more collaborative and positive work environment.
- Improve team cohesion and efficiency through effective conflict management.
- Enhance negotiation capabilities that can lead to better business deals and partnerships.
Training Methodology
The course is designed using a blend of interactive workshops, role-playing exercises, case studies, and group discussions. Our experienced trainers provide personalized feedback and share real-world insights, ensuring that participants can apply their new skills effectively in their professional environments.
Upcoming Sessions in International Locations
Certification: Your Badge of Honor!
Upon successful completion of our Negotiation and Conflict Management Training Course, you won't just walk away with newfound knowledge – you'll also snag a Trainingcred Certificate! This is your golden ticket, showcasing your expertise and dedication in Leadership and Management Skills.
Tailor-Made Course: Like a Suit, But for Your Brain!
Imagine Negotiation and Conflict Management Training Course that fits your team's needs as perfectly as a tailor-made suit! That's what we offer with our bespoke training solution. We don't believe in one-size-fits-all; instead, we're all about crafting a learning experience that's as unique as your organization.
How do we do it? By diving deep with a Training Needs Assessment, we uncover the hidden gems – the skills your team already rocks at, the knowledge gaps we need to bridge, and the ambitions soaring in their minds. It's not just training; it's a transformation journey, meticulously designed just for you and your team. Let's make learning personal.
Accommodation and Airport Pickup
We’re here to make your experience seamless! If you need accommodation or airport pickup, just let us know. To arrange your reservations, please reach out to our Training Officer:
- Email: [email protected]
- Call/WhatsApp: +254759509615
We’re happy to assist!
Frequently Asked Questions
No worries at all. We all find ourselves with questions now and then.
What are some of the challenge in negotiation and conflict management?
Communication breakdowns or a lack thereof, disparities in objectives and priorities, psychological or emotional barriers, power disparities between the parties, cultural differences, competing interests, mistrust, time restraints, complicated problems, and resource limitations are some of the challenges.
What is negotiation?
The process of engaging in talks to resolve a conflict or come to a mutually acceptable agreement involves two or more parties and is known as negotiation. It entails dialogue, negotiation, and compromise with the goal of meeting everyone's needs and interests.
What are the key stages of negotiation?
1. Planning: compiling data and establishing objectives. 2. Talk about making and receiving offers. 3. Bargaining entails compromising and offering concessions. 4. Closure: completing and putting the deal into action.
What are the different styles of negotiation?
1. Competitive (or distributive): concentrates on securing value for oneself. 2. Collaborative (or integrative): seeks to generate value for each party. 3. Compromising: entails reaching a compromise by making concessions. 4. Avoiding: puts off or abandons the conflict.
What is conflict management?
The process of recognizing and resolving conflict in a reasonable, equitable, and effective manner is known as conflict management. It consists of a range of methods and approaches to lessen the detrimental impacts of conflict and improve learning and group performance. Achieving constructive resolution and minimizing disruption through conflict management is made possible by effective conflict management.
What are common strategies for conflict resolution?
1. Collaboration: the process of coming up with a plan to benefit both parties. 2. Compromise: locating a halfway ground that meets the needs of both sides in part. 3. Accommodation: giving in to the worries or wishes of the other person. 4. Avoidance: putting off the argument or leaving the area. 5. Competitive: seeking personal gain at the other person's expense.
How can negotiation and conflict management skills benefit organization?
1. Enhanced relationships: 2. Improved productivity: 3. Better decision-making: 4. Increased employee satisfaction and retention: 5. Positive work environment: 6. enhanced reputation: 7. Reduced costs: 8. Innovation and growth: 9. Risk mitigation: 10. Alignment and commitment.
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