About the Course
Organizations do not need more vague advice on staying calm. They need conflict management training that helps you demonstrate conflict diagnosis, escalation control, neutral facilitation, interest mapping, and follow-through using a recognizable framework such as the Thomas-Kilmann model. In practice, you must show that you can identify the type of conflict, separate positions from interests, and document a resolution path that managers can act on.
This course turns scattered experience into a structured conflict management training system. You will practice conflict-style assessment, emotional self-regulation, active listening, reframing, interest-based negotiation, and difficult-conversation planning. You will also be introduced to psychological safety, cross-cultural conflict awareness, and team reset techniques at an operational level, while hands-on work focuses on conversation scripts, conflict logs, and resolution plans. What you will learn: how to diagnose conflict using the Thomas-Kilmann conflict handling styles, how to prepare for difficult conversations, and how to produce a practical conflict action plan that supports follow-up and accountability.
Many teams face workload pressure, role ambiguity, hybrid communication gaps, and competing stakeholder demands, which means conflict management training must work under real constraints rather than ideal conditions. This programme is designed for professionals who need to act with judgment when time is limited, relationships matter, and unresolved tension has operational consequences.
Target Audience
This conflict management training is designed for professionals who handle tension, disagreement, and difficult conversations in real workplace settings. It is suitable for people who need practical tools for resolving disputes, improving team relationships, and documenting outcomes that can be followed up by managers or HR.
- Team Leaders managing day-to-day disagreement and performance tension
- Supervisors handling repeated conflict between direct reports
- HR Officers supporting employee relations and grievance escalation
- Employee Relations Specialists documenting conflict cases and interventions
- Project Managers resolving cross-functional delivery disputes
- Operations Managers addressing process conflict and role overlap
- Line Managers conducting difficult conversations and follow-up actions
- Learning and Development Specialists supporting conflict capability building
- Department Heads balancing authority, fairness, and team cohesion
- Internal Mediators facilitating neutral resolution conversations
Course Objectives
This conflict management training equips you to diagnose, de-escalate, and resolve workplace disputes with practical methods that improve team stability, communication quality, and follow-up accountability.
- Assess conflict type and trigger patterns using the Thomas-Kilmann conflict handling styles.
- Apply interest-based negotiation to a workplace dispute with competing priorities and limited time.
- Design a conflict map that separates positions, interests, and escalation points.
- Build a difficult-conversation plan with ground rules, opening statements, and follow-up actions.
- Evaluate a resolution approach against psychological safety and team cohesion indicators.
- Navigate cross-functional conflict and employee relations concerns using neutral communication techniques.
- Implement a simple conflict log and action tracker for recurring workplace tension.
- Synthesize findings into a conflict resolution summary for managers or HR review.
Requirements & Prerequisites
No formal qualification is required. A working understanding of team dynamics, workplace communication, or people management is helpful. You do not need coding or software skills, but you should be ready to work through case scenarios, complete self-assessments, and draft practical workplace documents such as a conflict map, a resolution plan, and a difficult-conversation guide.
Local Application and Business Return
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven conflict management training programme designed to turn conflict awareness into measurable action and credible reporting.
Methodology includes:
- Calculate a conflict-style profile using the Thomas-Kilmann instrument and a case dataset.
- Simulate a high-stakes manager-employee dispute with time pressure and emotional escalation.
- Assess a workplace conflict case using a structured resolution checklist and escalation matrix.
- Map stakeholder roles in an employee relations issue, including manager, HR, and employee.
- Analyze case patterns from healthcare, manufacturing, professional services, and public-sector teams.
- Develop a conflict resolution plan and follow-up tracker in a guided workshop.
- Reflect on personal conflict triggers using evidence from self-assessment results and benchmarks.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Conflict Management Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Skills Relevance
- Master conflict resolution techniques applicable across all professional settings.
- Transform challenges into opportunities with actionable, evidence-based strategies.
- Equip yourself with top-tier negotiation skills to elevate your career trajectory.
Expert Delivery
- Learn directly from seasoned conflict resolution experts with real-world experience.
- Interactive training modules designed by thought leaders in human resources and psychology.
- Exclusive access to expertly curated case studies and role-play exercises.
Career Advancement
- Boost your employability and potential for promotion with certified conflict management skills.
- Empower yourself to lead with confidence in high-stakes environments.
- Gain a competitive edge in the job market with a specialized skill set in conflict resolution.
Tools and platforms relevant to this field
Examples Taiwan, Province of China teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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Apollo HR MAYO Human CapitalA dominant local HRMS in Taiwan used for tracking employee grievances, performance friction, and maintaining documentation required under the Labor Incident Act.
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Workday Human Capital Management Workday, Inc.Widely adopted by multinational technology firms in the Hsinchu Science Park to manage global team dynamics and standardized conflict resolution workflows.
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SAP SuccessFactors SAP SEUsed by large Taiwanese conglomerates (Guanxi) to align employee goals and identify performance-based conflict triggers early in the appraisal cycle.
Real-World Case Studies from Taiwan, Province of China
Real organisations putting these methods into practice — what they did, what changed, and the measurable outcome. No hypothetical scenarios.
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EVA Airways Flight Attendant Strike Mediation 2019EVA Airways
Following a 17-day strike in 2019, the airline and the Taoyuan Union of Flight Attendants (TUFUA) entered a structured mediation process facilitated by the Ministry of Labor to resolve disputes over 'no-freeloader' clauses and management participation.
The parties signed a collective agreement including a peace clause and a commitment to regular management-labor communication meetings to prevent future escalations.
View source -
Foodpanda Taiwan Delivery Driver Mediation 2020Foodpanda Taiwan
In response to changes in delivery fee structures, delivery partners initiated protests. The Taipei City Department of Labor intervened to facilitate mediation between the platform and the delivery drivers' representatives.
The mediation led to the establishment of a formal consultation channel between the company and drivers, emphasizing the importance of interest-based negotiation in the gig economy.
View source
