About the Course
Organizations do not need generic resilience language in a disaster or crisis. They need disaster and crisis management capability they can prove through incident logs, escalation matrices, business impact analysis outputs, and after-action reviews, supported by a framework such as ISO 22320 for incident management and ISO 22301 for continuity planning. In practice, this means showing command structure, decision records, and recovery priorities that hold up when executives, regulators, employees, and external partners all need answers at once.
This disaster and crisis management training turns scattered knowledge into a working response system. You will practice hazard identification, incident triage, business impact analysis, crisis communications, resource coordination, and post-incident learning using tools such as an emergency response plan template, an incident command structure, a risk register, a recovery prioritization matrix, and a situation report format. What you will learn: you will assess readiness, build response workflows, and create communication and recovery outputs that support incident control. You will practice the parts that require judgment and coordination, while being introduced to higher-level continuity planning concepts at an overview level so you can apply them responsibly in your own environment.
Delivery constraints matter in this field because disasters create budget pressure, information gaps, staffing shortages, and fast-moving stakeholder demands. This course is built for professionals who must deliver under those conditions, including during remote coordination, digital escalation, and cross-functional response where AI-assisted monitoring, automated alerting, and shared collaboration platforms increasingly shape how teams work.
Target Audience
This course is designed for professionals who must coordinate disaster and crisis management activities, make timely decisions, and report clearly during disruption.
- Operations Managers responsible for emergency coordination and service restoration.
- Business Continuity Managers maintaining continuity plans and recovery priorities.
- Crisis Communications Managers drafting incident updates and stakeholder messages.
- Risk Managers assessing disruption scenarios and escalation thresholds.
- Emergency Preparedness Coordinators managing drills, briefings, and response readiness.
- Incident Response Leads directing resources during active crisis events.
- Health, Safety and Environment Managers overseeing evacuation and safety procedures.
- Supply Chain Managers protecting critical suppliers and logistics continuity.
- Security Managers coordinating site response, access control, and incident reporting.
- Senior Leaders reporting crisis status and recovery progress to executives.
Course Objectives
This course equips you to plan, execute, and measure disaster and crisis management initiatives that reduce disruption, strengthen compliance, and improve recovery speed.
- Assess current preparedness using ISO 22320 incident management and an emergency response gap analysis.
- Apply the disaster management cycle to a realistic crisis scenario and prioritize immediate actions.
- Design an incident action plan, escalation matrix, and situation report template for your organization.
- Build a business impact analysis summary and recovery prioritization matrix using critical process data.
- Evaluate response readiness against ISO 22301 continuity requirements and internal exercise findings.
- Navigate stakeholder and authority coordination through a crisis communications log and command structure.
- Implement KPI tracking for response time, notification time, and recovery progress using digital dashboards.
- Synthesize after-action review findings into a corrective action plan and executive briefing note.
Requirements & Prerequisites
Participants should have working knowledge of organizational operations, basic risk concepts, and the responsibilities of their internal response or continuity function. No coding is required. Familiarity with emergency plans, business continuity procedures, incident reporting, or operational risk processes will help you move faster, but it is not mandatory. Advanced concepts such as incident command structures, continuity governance, and post-incident analysis are taught at an operational application level, not as theory alone.
Local Application and Business Return in United States
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn disaster and crisis management aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on calculation of response priorities using a business impact analysis dataset.
- Scenario simulation based on a multi-site incident with resource and communication constraints.
- Diagnostic review of an emergency response plan against ISO 22320 and ISO 22301.
- Stakeholder mapping across incident command, leadership, suppliers, and external responders.
- Case study analysis from healthcare, manufacturing, logistics, and public services disruption events.
- Group workshop to produce an incident action plan under time and budget limits.
- Reflection using after-action review evidence and continuity benchmarks to challenge current practice.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Disaster and Crisis Management Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Expert-Led Instruction
- Learn from seasoned crisis managers with real-world disaster response experience.
- Benefit from instructors who've led FEMA and Red Cross disaster operations.
- Gain insights from experts who've managed international crises in over 30 countries.
Career Advancement
- Equip yourself with skills to lead in high-stakes environments, enhancing your career prospects.
- Expertise in crisis management sets you apart in the job market.
- Master strategies that prepare you for leadership roles in emergency management.
Practical Skills Application
- Engage in simulations that mirror real-life crisis scenarios to hone your skills.
- Use the latest tools and technologies in disaster management training.
- Develop actionable disaster response plans applicable to both public and private sectors.
Tools and platforms relevant to this field
Examples United States teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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WebEOC JuvareUsed for incident management, situation awareness, and multi-agency coordination during emergencies.
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EMResource JuvareUsed by public safety and healthcare organizations to track capacity, resources, and surge conditions during incidents.
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Everbridge Critical Event Management EverbridgeUsed to send alerts, coordinate response teams, and manage mass notifications during disruption.
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OnSolve CEM OnSolveUsed for critical event communications, escalation, and response workflow management.
