About the Course
Organizations invest in operational resilience because they need results they can evidence: critical service continuity, defined impact tolerances, tested recovery capability, and governance records that stand up to review. In this field, you must demonstrate service mapping, dependency analysis, scenario testing, tolerance setting, control validation, and board-level reporting, often under the discipline of ISO 22301, the NIST Cybersecurity Framework 2.0, and enterprise risk governance expectations. This operational resilience training is built for professionals who need proof, not slogans, and who must connect resilience planning to service disruption scenarios, third-party dependencies, and recovery priorities.
The course turns fragmented resilience knowledge into a working system. You will practice service identification, dependency mapping, impact tolerance design, scenario scoping, issues management, and resilience reporting using practical artefacts such as critical service maps, tolerance registers, scenario test plans, issue logs, and action trackers. You will also be introduced to how digital dependency mapping, workflow automation, and dashboard-based reporting improve visibility across business, technology, and supplier interfaces, while hands-on exercises focus on building the documents and decisions you would actually use in an operational resilience programme. In plain terms, this course teaches you how to assess critical operations, set measurable tolerances, test disruption scenarios, and communicate findings through governance-ready deliverables so you can strengthen resilience with evidence.
Real constraints shape this work every day: limited budget, incomplete data, competing transformation projects, and dependency chains that cross internal teams and external providers. This operational resilience training is designed for those conditions, helping you prioritize the services that matter most, work with the data you already have, and produce a practical roadmap that fits a real operating environment rather than an ideal one.
Target Audience
This operational resilience training is designed for professionals who already work with continuity, risk, crisis, service governance, or operational oversight and need a deeper, evidence-based way to manage disruption.
- Operational Resilience Managers responsible for service tolerance setting and resilience governance
- Business Continuity Managers aligning recovery plans with critical service priorities
- Operational Risk Managers assessing dependencies, scenario exposure, and control gaps
- Crisis Managers coordinating disruption response and executive decision logs
- Resilience Analysts building service maps, registers, and test evidence
- Third-Party Risk Managers reviewing supplier dependencies and outage exposure
- IT Service Continuity Leads linking technology recovery to business services
- Operational Excellence Leaders embedding resilience into core service processes
- Compliance Managers tracking resilience obligations and evidence packs
- Internal Audit Managers reviewing resilience controls, tests, and governance records
Course Objectives
This course equips you to plan, execute, and measure operational resilience initiatives that protect critical services, satisfy governance expectations, and strengthen disruption response.
- Assess critical services using impact tolerance mapping and dependency analysis techniques.
- Apply scenario testing methods to operational resilience cases with realistic disruption assumptions.
- Design a critical service register and dependency map for resilience governance.
- Build an impact tolerance matrix and issue log for board review.
- Evaluate resilience controls against ISO 22301 and NIST Cybersecurity Framework 2.0 practices.
- Navigate third-party, technology, and business-owner accountabilities in resilience governance forums.
- Implement measurable resilience KPIs using service availability, recovery time, and tolerance breach data.
- Synthesize resilience findings into action plans, dashboards, and executive reporting packs.
Requirements & Prerequisites
Prerequisites required: Working knowledge of business continuity, operational risk, crisis management, or service governance. Familiarity with service maps, process documentation, risk registers, and incident reporting is helpful. No coding is required, but you should be comfortable working with spreadsheets, workshop templates, and scenario-test documents. Advanced topics are taught at an operational application level, with selected digital workflows introduced through practical templates and dashboards.
Local Application and Business Return in South Africa
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn operational resilience aspiration into measurable action and credible reporting.
Methodology includes:
- Calculate service criticality using an impact tolerance worksheet and disruption dataset.
- Run a scenario simulation for a severe supplier outage and service restart decision.
- Assess resilience maturity with an ISO 22301-aligned gap checklist and control review.
- Map stakeholder accountability across business owners, IT, crisis teams, and suppliers.
- Analyze resilience cases from banking, healthcare, telecoms, and logistics operations.
- Build a service register, tolerance matrix, and scenario test plan in workshop time.
- Reflect on current resilience evidence against industry benchmarks and incident lessons learned.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Operational Resilience Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Effective Learning & Skill Development
- Build expertise with structured, outcome-driven learning.
- Equip individuals and teams with skills that grow with industry needs.
- Reinforce learning through real-world scenarios, case studies and practical exercises.
Career Growth & Professional Advancement
- Apply what you learn with a proven methodology that ensures lasting impact.
- Develop immediately usable skills that translate directly into workplace success.
- Gain the expertise needed for career advancement and leadership roles.
Training Optimization & Learning Excellence
- Tailor training to industry-specific challenges and organizational goals.
- Use data-driven insights and automation to enhance training effectiveness.
- Evaluate progress and ensure long-term learning success.
Tools and platforms relevant to this field
Examples South Africa teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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ServiceNow Governance, Risk, and Compliance ServiceNowUsed to track controls, issues, resilience actions, and evidence across business services and operational risk workflows.
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Microsoft Power BI MicrosoftUsed to present resilience dashboards, tolerance breaches, test outcomes, and management reporting in a decision-ready format.
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SAP S/4HANA SAPUsed in large enterprises to understand process dependencies across finance, procurement, logistics, and shared services when mapping critical operations.
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Archer ArcherUsed for operational risk and resilience registers, scenario tracking, and issue remediation across governance teams.
