About the Course
Organizations do not get better performance from intention alone. They get it when managers can demonstrate effective feedback and performance conversations with evidence, consistency, and a clear link to expectations. That means you need to work with practical tools such as the SBI model, GROW, performance scorecards, and appraisal templates, while staying aligned with goal-setting structures such as SMART objectives and OKRs. The capability set is concrete: preparing performance evidence, framing development conversations, recording action points, handling defensiveness, and tracking follow-up through documented coaching notes. If you are asked to show how you improve performance quality, this course gives you a repeatable way to do it.
This course turns scattered people-management habits into a structured conversation system. You will practice gathering evidence for a feedback conversation, using SBI to describe behavior clearly, applying GROW to coach development, building a performance improvement plan, mapping feedback to goals, and using a digital performance log to follow up consistently. You will also be introduced to calibration thinking, employee engagement signals, and the role of HR documentation in fair and defensible appraisal conversations. This course teaches you how to prepare, deliver, document, and follow through on performance conversations so you can improve accountability and development outcomes. In practice, you will draft conversation guides, role-play difficult discussions, and build follow-up action plans that you can use immediately at work.
Real pressure sits behind every performance conversation. You may need to manage remote team members, handle manager inconsistency, support a coaching culture, or respond to underperformance without damaging trust. The course is designed for professionals who must deliver effective feedback and performance conversations while balancing business targets, employee confidence, and the need for clear documentation. It also reflects modern working realities such as virtual meetings, asynchronous feedback tools, and digital performance records, all of which shape how feedback is delivered and retained.
Target Audience
This course is designed for professionals who need to handle performance conversations, appraisal discussions, and coaching moments with greater consistency and confidence.
- Line Managers who prepare and deliver routine performance feedback
- Team Leaders who coach performance and address execution gaps
- HR Business Partners who support appraisal cycles and manager capability
- People Managers who handle development plans and difficult conversations
- L&D Specialists who build feedback capability across leadership cohorts
- Department Heads who review performance patterns and team accountability
- Project Managers who guide performance in cross-functional delivery teams
- Talent Management Specialists who support development and succession discussions
- Employee Relations Officers who help document sensitive performance cases
- Operations Supervisors who monitor standards and reinforce corrective feedback
Course Objectives
This course equips you to plan, execute, and measure effective feedback and performance conversations initiatives that improve clarity, strengthen accountability, and support fair development decisions.
- Assess current feedback practice using an SBI conversation review and performance evidence checklist.
- Apply the GROW model to structure coaching-focused performance conversations around clear outcomes.
- Design performance feedback notes, appraisal summaries, and follow-up action plans for your team.
- Build a feedback calendar aligned with SMART goals, OKRs, and review checkpoints.
- Calculate performance conversation frequency and follow-up completion using a digital tracker.
- Evaluate appraisal quality against fair process principles and documented HR guidelines.
- Navigate defensiveness, emotional reactions, and employee relations concerns during sensitive conversations.
- Synthesize feedback outcomes into concise coaching records and leadership-ready performance updates.
Requirements & Prerequisites
No formal prerequisites are required. The course is suitable if you already supervise people, support managers, or contribute to performance processes and want a more structured approach to feedback, coaching, and appraisal conversations. For the best learning experience, bring a current or recent performance conversation challenge, a sample appraisal form, or a goal-setting template from your workplace so you can apply the exercises directly to your own context.
Local Application and Business Return
How participants can apply the training in local operating conditions, and the return their organisation can plan for.
How participants apply this
Expected ROI
Training Methodology
This is a practical, outcome-driven course designed to turn effective feedback and performance conversations aspiration into measurable action and credible reporting.
Methodology includes:
- Hands-on scoring exercise using an SBI feedback quality checklist and conversation log.
- Scenario simulation for a remote performance review with missed deadlines and low engagement.
- Diagnostic review using a performance appraisal template, SMART goals, and HR evidence record.
- Stakeholder mapping exercise for manager, employee, HR, and line leadership reporting chains.
- Case study analysis from financial services, healthcare, technology, and manufacturing performance settings.
- Group workshop producing a performance improvement plan and coaching follow-up schedule.
- Reflection exercise comparing current feedback habits against documented appraisal and coaching benchmarks.
Upcoming Sessions
Next available dates worldwide
Certification
Recognized credentials that advance your career
Participants who complete the Effective Feedback and Performance Conversations Training Program earn a Trainingcred Certificate of Achievement, demonstrating professional competence and alignment with global standards in learning and development.
NITA Accredited
Accredited by the National Industrial Training Authority, ensuring programs meet nationally recognized standards of quality and relevance.
CPD Certified
Recognized by the CPD Certification Service, ensuring every program meets internationally benchmarked standards of professional excellence.
Why this course earns its place on your CV
Accredited training, practitioner trainers, and peers on the same career track — the three things real expertise is built on.
Skills Relevance
- Master crucial feedback techniques that elevate team performance and morale.
- Transform your communication skills to lead more effectively in any workplace scenario.
- Learn to resolve conflicts with confidence, ensuring smoother team dynamics.
Expert Delivery
- Taught by industry leaders with over 20 years of HR expertise.
- Interactive sessions that ensure real-world application of every concept learned.
- Receive personalized coaching feedback to refine your conversation strategies.
Career Advancement
- Equip yourself with top-tier negotiation and leadership skills for senior roles.
- Certification in feedback mastery boosts your resume and LinkedIn profile.
- Immediate applicability ensures you stand out in your next performance review.
Tools and platforms relevant to this field
Examples Zambia teams may encounter, and that may be featured in training where they support the confirmed course scope.
These are field-relevant examples, not a promise that every tool will be covered. Exact coverage depends on the confirmed course scope, participant needs, and delivery format.
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SAP SuccessFactors SAP SEUsed by organisations in Zambia and across the region to manage performance reviews, set goals, and track feedback conversations within a structured performance management workflow.
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Microsoft Viva Insights Microsoft CorporationIntegrated with Microsoft 365, which is widely used in Zambian organisations, to support data-driven discussions about work patterns, wellbeing, and productivity in performance and feedback conversations.
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Zoho People Zoho CorporationProvides performance appraisal, goal setting, and 360-degree feedback modules that help local HR teams and managers document and follow up on feedback and coaching notes.
