Upselling and Cross selling Training Course
Do you ever wonder how the most successful businesses consistently increase their sales and customer satisfaction simultaneously? How do they unlock the potential of every customer interaction? This Upselling and Cross-Selling Training Course, is designed to turn every customer engagement into an opportunity. Are you prepared to master the art of enhancing customer value while boosting your sales figures?
| Venue Location | Duration | Language | |
|---|---|---|---|
| Nairobi, Kenya | 5 Days | English | Dates & Prices |
| Mombasa, Kenya | 5 Days | English | Dates & Prices |
| Kisumu, Kenya | 5 Days | English | Dates & Prices |
| Naivasha, Kenya | 5 Days | English | Dates & Prices |
| Nakuru, Kenya | 5 Days | English | Dates & Prices |
| Code | Start Date | End Date | Fee | |
|---|---|---|---|---|
| UCS-01 Filling Fast⚡ | Jul 22, 2024 | Jul 26, 2024 | USD. 680 | Register Individual Register Group |
| UCS-01 Filling Fast⚡ | Aug 19, 2024 | Aug 23, 2024 | USD. 680 | Register Individual Register Group |
| UCS-01 | Sep 23, 2024 | Sep 27, 2024 | USD. 680 | Register Individual Register Group |
| UCS-01 | Oct 21, 2024 | Oct 25, 2024 | USD. 680 | Register Individual Register Group |
| UCS-01 | Nov 18, 2024 | Nov 22, 2024 | USD. 680 | Register Individual Register Group |
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Transform Your Workforce
Learn emerging skills quickly with custom curriculum designed as per your needs.
Why top organizations prefer Trainingcred
- High engagement and outcome-centric learning
- Customized curriculum built with industry leaders, for industry leaders
- Hands-on exercises and industry use cases
- Strong reporting to track learning and calculate training ROI for managers
- Day 1 production ready on the completion of the training
Programs delivered as per your training needs
On Premises
Virtual Instructor-Led
Self-Paced
Blended
Modules Covered, Designed by Experts
Module 1: Understanding Upselling and Cross-Selling
"What makes upselling and cross-selling essential techniques for today’s businesses?"
- Fundamentals of upselling and cross-selling.
- Psychological principles behind effective sales strategies.
- The difference between upselling and cross-selling and when to use each.
Module 2: Identifying Opportunities
"How do you spot the perfect moment to upsell or cross-sell?"
- Recognizing customer needs and preferences.
- Analyzing customer interaction points for sales opportunities.
- Using customer data to inform upselling and cross-selling strategies.
Module 3: Effective Communication for Sales Success
"What communication strategies turn a standard conversation into a sales opportunity?"
- Building rapport and trust with customers.
- Techniques for presenting additional products and services.
- Handling objections and hesitations with empathy and understanding.
Module 4: Creating Customer Value
"How can upselling and cross-selling enhance the customer’s experience?"
- Aligning products and services with customer needs.
- Creating packages and combinations that offer genuine value.
- Ensuring customer satisfaction and loyalty through thoughtful selling.
Module 5: Ethical Upselling and Cross-Selling
"What are the ethical considerations in upselling and cross-selling?"
- Balancing sales targets with customer-centric approaches.
- Maintaining integrity and transparency in sales practices.
- Building long-term customer relationships based on trust and value.
About the Training Course
This comprehensive course is tailored for corporate professionals aiming to excel in sales. It focuses on the strategic skills of upselling and cross-selling, essential for maximizing revenue and enhancing customer experience. Dive into the tactics and psychology behind successful upselling and cross-selling, and learn to apply these techniques effectively in your business interactions.
Target Audience
This course is ideal for:
- Sales and Marketing Professionals.
- Customer Service Representatives.
- Retail Managers and Staff.
- Anyone involved in direct customer interactions and sales.
Course Objectives
By the end of this course, participants will be able to:
- Understand the fundamentals and importance of upselling and cross-selling in a business context.
- Identify opportunities for upselling and cross-selling in customer interactions.
- Develop effective communication strategies for presenting additional products and services.
- Learn to create value for customers, leading to increased satisfaction and loyalty.
- Implement upselling and cross-selling techniques that align with corporate ethics and customer service standards.
Organizational and Professional Benefits
Organizations will benefit by:
- Increasing average transaction size and revenue.
- Enhancing customer satisfaction and loyalty.
- Creating a culture of proactive sales and customer engagement.
- Leveraging customer relationships for sustainable growth.
Participants will gain:
- Confidence in identifying and capitalizing on sales opportunities.
- Enhanced communication skills for effective customer interactions.
- Insights into customer behavior and preferences.
- Knowledge of ethical sales practices that prioritize customer value.
Training Methodology
- Interactive workshops led by sales experts.
- Role-playing scenarios to practice and refine skills.
- Analyzing case studies of successful upselling and cross-selling strategies.
- Group discussions for sharing experiences and techniques.
Upcoming Sessions in International Locations
Certification: Your Badge of Honor!
Upon successful completion of our Upselling and Cross selling Training Course, you won't just walk away with newfound knowledge – you'll also snag a Trainingcred Certificate! This isn't just any piece of paper; it's your golden ticket, showcasing your expertise and dedication in Customer Service, Sales and Marketing.
Tailor-Made Course: Like a Suit, But for Your Brain!
Imagine Upselling and Cross selling Training Course that fits your team's needs as perfectly as a tailor-made suit! That's what we offer with our bespoke training solution. We don't believe in one-size-fits-all; instead, we're all about crafting a learning experience that's as unique as your organization.
How do we do it? By diving deep with a Training Needs Assessment, we uncover the hidden gems – the skills your team already rocks at, the knowledge gaps we need to bridge, and the ambitions soaring in their minds. It's not just training; it's a transformation journey, meticulously designed just for you and your team. Let's make learning personal.
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